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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

Service

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Voicebots - Introduction & Use Cases

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Threads Discovery

Threads Trending Topics helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and thread posts, then dig deeper into individual posts to understand why they’re gaining traction, what’s driving the buzz, and when the activity started. You can

Knowledge Base Article

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Threads

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Publishing the Survey

The Survey Builder provides a user-friendly Publish feature that streamlines both the distribution and testing of surveys. Upon publishing, an anonymous link is instantly generated, allowing for immediate sharing or testing. You are also directed to the Distributions Page, where you can create custo

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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Add Users and User Groups to a Queue

Overview You add users and user groups to a suggestion queue to allow them to perform actions based on the provided queue privileges. A suggestion queue admin can add users or user groups in provisioned user or a view permission. Once users are added in the suggestion queue, and

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Add Users and User Groups to a Queue

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FAQs on Co-browsing

Here are some frequently asked questions (FAQs) on Co-browsing: Are there any separate configurations required for screen control and screen share other than the co-browsing setup?Yes, please work with your Success Manager to enable the co-browse permissions. Once this is done, you can allocate the

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Co-browsing

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Add/Remove Collaborators to Portfolio

In Project Management, you can share a portfolio with your team for collaboration, inviting cross-functional teams to work on projects that are a part of the portfolio. PermissionsYou need to be admin or owner of the portfolio to add or remove collaborators to your portfolio. Where can you add

marketing

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Sharing and Access

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PR Tagging in Media Monitoring & Analytics

PR tags enable you to carry out a seamless end-to-end tagging process in MM&A.PR tags are independent and editable tags and provide you with the ability to select, add, update, and remove individual/bulk tags for messages.Creating and bulk updating PR TagsIn the Inline Editable Table widget, new

Insights

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Tagging related

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Introducing Meta Multi-Advertiser Ads: New Option Available Across All Ad Objectives

Meta’s new Multi-Advertiser Ads feature enhances ad delivery by showcasing multiple ads from different advertisers within a single ad unit, enabling more personalized and engaging experiences for users. To seamlessly integrate this option into your ad campaigns on Sprinklr, follow these detailed ste

marketing

20.7.1

New Article

Sprinklr Marketing

Knowledge Base Article

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Functionalities

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Dynamic Creative Optimization Overview

What is Dynamic Creative Optimization? Dynamic Creative Optimization (DCO) is a digital advertising technology that uses data and algorithms to automatically tailor ad creative to individual viewers in real time. It enables advertisers to deliver personalized and highly relevant ads to different aud

marketing

Knowledge Base Article

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DCO in Sprinklr Overview

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Viber Carousel and Keyboard Template Support

You can now publish in Viber and select from various Carousel and Keyboard Templates. You can use these feature in Bots and in Auto Reply in Rule Engine. Following are the Carousel Template options:ButtonImage/Video + ButtonImage/Video + TextImage/Video + Text + ButtonText + ButtonFollowing are the

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Engage, publish and report on Viber

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Set up Social Sign-On

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you

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Set up Social Sign-On

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social

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SSO

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Model Context Protocol Tool

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Integration Tools

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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

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Live Chat Mobile FAQ

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Organizing Survey Questions in Pages

Organizing survey questions into pages allows you to logically group and structure them, creating a smoother and more intuitive experience for respondents. This approach improves clarity, enhances engagement, and helps reduce survey fatigue by breaking the survey into manageable sections. Grouping q

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Special Pages

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Explore Lens

The Explore Lens functionality enables users to save, organize, and reuse tailored drill-down settings within CFM Custom Dashboards. This feature assists analysts in swiftly accessing saved exploration views for CFM Analytics metrics, facilitating deeper insights without the need to recreate configu

Insights

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Building Custom Dashboards Using CFM (Surveys) Data

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Understanding Journey Statuses

Overview In the journey manager, the "status" column indicates the current state of a journey. Journey statuses help provide users easily identify the current state of a journey.Statuses of a Manual Journey Manual journeys can have one of the below-stated four statuses at any given point o

Service

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Journey Trigger Settings

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Install & Setup the Google Analytics Ads Integration

Google Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Google Analytics account (Google Analytics credentials are required).Please follow the below steps and prepare all the metrics, goals and identify the unique identifiers to have a seamless e

marketing

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Setting Up Google Analytics

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Install Live Chat Messenger and Peer Dependencies

To integrate Sprinklr Live Chat Messenger into your project, you must install the Live Chat SDK along with its necessary peer dependencies. This section provides a step-by-step guide to install Live Chat Messenger and its necessary dependencies. Prerequisite Before you begin with the installation, e

Service

Knowledge Base Article

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Install Live Chat Messenger and Peer Dependencies

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

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v18.2 Winter Release (February)