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Upgraded Smart+ Creatives

Upgraded Smart+ Creatives allow you to add up to 50 creatives (assets) per ad. You can upload a mix of images, videos, text, and Call-to-Actions (CTAs).TikTok automatically mixes and matches these assets in real-time to show the best-performing combination to each user.​​Creative Combination: You ar

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Publish TikTok Ads

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Publish to MS Teams

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to MS Teams. This article describes MS Teams' specific capabilities for publishing. You can publish to MS Teams Channel and MS Teams Profile. To publish to MS Teams Channel and MS Teams ProfileClick the N

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Publish to MS Teams

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MS Teams

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Managing Survey Response Overview

Survey analytics are essential for uncovering actionable insights, and the Survey Response Quality Detection feature plays a key role in ensuring data reliability by identifying and flagging low-quality responses. As responses are received across any channel, this feature immediately begins evaluati

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Managing Response Quality

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Select rules to execute when work is assigned

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article we will learn about how unified routing helps us to execute

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Setting up Skill based routing

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Transfer Call

The ability to transfer calls to other agents is a fundamental and essential workflow in a contact center, enabling agents to effectively handle and respond to customer queries. Call transfers may occur for various reasons, including customer preferences, escalations, an agent's lack of expertise in

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Transfer Call

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Call Distribution Method in Voice Campaigns

Call Distribution Method in Sprinklr’s campaign system determines how dialing is distributed across multiple segments within a campaign. It allows users to prioritize segments or allocate a specific percentage of calls to each segment, ensuring controlled and efficient dialing. There are different t

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Voice Campaigns

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Weightage and Priority

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Boost Organic Posts from Publisher, Editorial Calendar & Engagement Dashboards

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

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Boost Organic Twitter Posts

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Monetise X Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & X. Account set up for monetisationThe X accoun

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Advanced capabilities

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Configuring a Rule for Summary and Topics

To view the Summary and Topics details under the Case Analysis section, you first need to create the rule and then apply it. Perform the following steps to configure the Rule for Summary​ and Topics.​Note: To enable Summary and Topics in your environment, reach out to your Success Manager. Alternati

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Configuring a Rule for Summary and Topics

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View Schedule Scenarios

Schedule Scenarios provide a flexible way to plan, review, and adjust agent schedules before finalizing them. By viewing a Schedule Scenario, Workforce Managers can analyze shift assignments, time off, and coverage across different days and agents. The interface supports both Intraday and Multiday v

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Schedule Scenarios

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Configuring a Freshdesk Standard Connector

The Freshdesk Standard Connector enables the user to import email and channel agnostic cases from Freshdesk into the Sprinklr platform in a channel agnostic manner. Using the Freshdesk Standard Connector eliminates the need for the customer to put the files in an SFTP/S3/GCS bucket in the Sprinklr s

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List of Supported Connector Types

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Add Facebook Location Pages

IntroductionIf your business operates from multiple locations, you can add details of these business locations from Sprinklr Settings. This capability allows you to manage multiple Facebook Global/Local Pages with different locations. You can also run Ads tailored to each location. This article des

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Add Facebook Location Pages

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Vanilla Forum Category Reporting

IntroductionVanilla Forums is a channel that allows companies to create community forums. It features a tree-like architecture, where each node represents a page that can host discussions (posts with comments) and links to other sub-pages, known as categories within Vanilla.Note: Access to this Vani

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Standard reporting dashboard for Vanilla Forum

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

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Website Distribution

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How to Approve Ad Campaigns and Creatives

Approval of ads and creatives is required to make them safe and appropriate for everyone. While approving Campaigns, Ad Sets, Ad Variants, and Creatives, we ensure that your ad campaigns meet the channel guidelines and restrictions before they are published. This helps you to have greater control ov

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Approval Workflow

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Governance, Securities and Admin Capabilities

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Common Use Cases

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Manage Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Real-ti

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Time Off Management

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Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 15.0.0​Relea

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Flutter

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Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

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Reporting - SES

Social - SES

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Getting started with reporting dashboard

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

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Reporting and Analytics

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Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

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Conversation Screen