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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Advanced Retry Strategy

OverviewAdvanced retry strategies allow for more granular control over the retry times based on specific call outcomes and attempts. A set of conditions and actions can be defined that determine when and how often to re-dial a lead or customer in an outbound calling campaign. Hence, the system can i

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Sprinklr Insights: 20.2.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2.1 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.Here are the

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

+1

Knowledge Base Article

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Using Segment in Ads

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Bulk Create/Update Cases Using Data Flow Pipeline

This article provides detailed steps for creating and updating cases in Sprinklr using an Excel file template with the help of data flow pipelines. It covers the mandatory fields required for case creation and updates and highlights non-editable system fields. By following this guide, you can effici

Service

Knowledge Base Article

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Bulk Create/Update Cases

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Styling Survey: Styling using Themes Library

Styling your surveys is now simpler and more effective with the upgraded Themes Library in the Survey Builder. This feature allows you to quickly apply pre-designed themes from the library for a polished and professional look. You can also design and save your own themes in My Themes to maintain con

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Smart Rules Video Overview

Learn about Smart Rules in Ads Manager that allow you to optimize your ads based on Listening Topics and Live Weather Insights. Smart Rules help to predefine the consumer-based content and activate the campaigns using Smart Rules when market trends are favorable.​

marketing

Knowledge Base Article

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Getting Started

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Work Queue Activation Widget

Agents and supervisors can view the work queues that agents are assigned to. Agents have the ability to activate or deactivate themselves from these work queues from the Agent persona homepage. Supervisors, on the other hand, can activate or deactivate agents within these work queues as needed from

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Additional Use Cases

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Sprinklr Service: 26.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Developer Tools in Sprinklr

The Developer Tools in Sprinklr provide a centralized and self-service way to manage your Developer Applications, API Keys, and Secrets directly within the platform. This tool allows developers to handle the entire API lifecycle in one place. Note: D

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Developer Tools

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Other Ad Creation Methods Roles & Permissions

In this article, you will learn about the different permissions available for One Click Ad Buys and Reach and Frequency Planner along with their respective privileges for users having access to these modules.Permission DetailsOne Click Ad BuysPermissionDescriptionViewAllows users to view One Click A

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Other Ad Creation Methods

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Stop Loss Strategy Group Video Overview

Learn how you can set your optimization strategy based on your specific business needs using Sprinklr's Stop Loss in Strategy Groups. Stop Loss is one of the key optimizations that identify bad ads and stops them. It saves your funds and ensures the delivery of your ads to the right audience. ​

marketing

Knowledge Base Article

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Overview

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Setting up Customer Authentication

You can configure Customer Authentication on the Sprinklr platform by following 3 steps:Creating a custom field to indicate if the profile is authenticatedCreating a tag (badge) that is tied to the state of the new custom fieldCreating a canned response to send to customers to start the authenticati

Service

Knowledge Base Article

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Customer Authentication

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Sprinklr Accessibility and Compatibility Features

Sprinklr is dedicated to ensuring that our products and services are accessible to all customers, including individuals with disabilities. In alignment with this commitment, we have developed an Accessibility Plan that outlines the measures we undertake to support inclusive access. WCAG 2.0 AA Compl

26.1

marketing

Insights

social

+3

Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Leveraging Sandbox for CFM-Introduction

The Sandbox Support feature enables you to thoroughly evaluate survey projects in a specialized testing environment prior to their deployment in the live setting. This process guarantees the surveys' precision, effectiveness in distribution, and compliance with organizational standards.Using Sandbox

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Leveraging Sandbox

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

+2

Knowledge Base Article

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Manage assets

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Publish Ads in Threads from Sprinklr

Meta has expanded Threads advertising to all eligible advertisers globally, allowing businesses to reach audiences in a new, conversational environment. This guide walks you through the steps to publish ads in Threads using Sprinklr's Ads Composer, including how to set up your campaign, choose the r

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Create Facebook Ads

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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards

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Add a Composite Tool

The Composite Tool allows you to combine multiple individual tools into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Tool Addition: Build composite tools by adding individual tools step-by-step for customized

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools