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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Knowledge Base Article

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Overview

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What is the Ads Creative Management App?

What is the Creative Management App Solution? Creative Management app is a solution to reduce media production costs and improve creative efficiency – driving down creative CPM and streamlining production expenses. It ensures that all creatives align with the brand identity and suit the specific cha

marketing

Knowledge Base Article

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Overview

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

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Forums

RS
How to Set Up Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. By automating this process, you can enhance governance and streamline the approva

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Service

Knowledge Base Article

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Similar Cases

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Jira Connector FAQs

​Can I link multiple Jira tickets to a single Sprinklr case?By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.How often does the integration sync data between Sprinklr and Jira?The sync frequency can be configured based on your needs, typically ranging fro

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Audience Insights FAQs

Find answers to the most asked questions about Audience Insights and its capabilities & limitations. Do Audience Studies update automatically?Twitter Audience Studies update automatically every 7 days. Other reports are static. In order to get the latest data, please create new reports.I do not

Insights

Audience Insights FAQs

Knowledge Base Article

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FAQs

RS
Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

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Snapchat as a Benchmarking Source

Snapchat is a popular platform for short-form content, especially among younger audiences. In benchmarking, it helps brands analyze creator performance and engagement trends. However, data is only available for creators who have explicitly authorized access. Only those profiles can be tracked; other

Insights

Knowledge Base Article

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Snapchat

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

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Voice Use Cases

RS
Rich Text Carousel Template

Rich Text Carousel TemplateThe Rich Text Carousel Template in Sprinklr Live Chat allows users to apply rich text formatting—such as bold, italics, underline, strikethrough, and hyperlinks—to create visually engaging and interactive assets. Additionally, the Source Code option enables the integration

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

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Product Insights Machine Learning (NLP)

Product Insight Machine Learning or Natural Language Processing (NLP) helps in driving changes in customer experience. Understanding how your customers behave and what they think about your Brand helps to identify opportunities. These in turn improve customer experience by gathering insights that he

Insights

Knowledge Base Article

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Engines

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Instagram Hashtag Manager: Introduction & purpose

Measure social media impact through hashtag listening and curate content that resonates more with your audience. ​Hashtags play a crucial role in amplifying the reach & engagement of your brand’s social media content. Hashtags are used to categorize the content for our audiences with similar int

Insights

Knowledge Base Article

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Introduction

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Manage Content Marketing Task Notifications

Email notifications for task updates include a link for the entity associated with the task. This allows you to open the entity related to the task directly, without opening the task first. For example, if the task is associated with a message, the message link will open the Outbound Message Third P

marketing

Task

Workflow Engine

notifications

Knowledge Base Article

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Advanced Task

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DVT Part 1: Create Dynamic Video Templates

Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. Our renderer smoothens and accelerates the video creation process, ensuring a better experience for you. Create video templates in Sprinklr's asset manager by importing the A

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)