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Allowing Multiple Sessions for Supervisors

The Multiple Sessions feature in Sprinklr empowers users to manage and monitor multiple active sessions simultaneously across different windows or tabs. It is particularly valuable for supervisors and managers who need to oversee various aspects of customer interactions in real-time. By enabling mul

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Allowing Multiple Sessions for Supervisors

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How to Show information in Guided workflow?

There are several ways to show information in a guided workflow, depending on the type of information and the context in which it is being presented. Some common methods include:Description Text Description text is used to convey any type of information to the agent. In an agent-facing GW, it can be

Service

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Creating a Guided Workflow

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Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

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Configuration

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Response Stream

The Response Stream widget presents a live, updating flow of survey text answers. It shows sentiment, categories, and labels with the exact comments, allowing analysts to investigate feedback within its context, all without exiting the dashboards.Business Use CaseReal‑time verbatim feed: Stream surv

Insights

Knowledge Base Article

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CFM Visualizations

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Drilldown for Customer Feedback Management Analytics

The drilldown capability in Customer Feedback Management Analytics allows you to move from summarized metrics to detailed, response-level or segment-level views. This feature facilitates a contextual exploration of survey data by opening a secondary analysis pane. This pane computes and displays res

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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How to Access Care Console Layout Manager?

To get access to the care console layout manager assign the relevant permissions of record page builder to your user.​Roles and PermissionsBy going through global roles, we can select all the permissions under the category of 'Record Page Builder' and get access to care console layout mana

Service

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Introduction to Agent Desktop Layout

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Supervisor Custom States in CTI

In CTI, supervisors can view agent custom states configured using the User State Builder, enabling them to monitor detailed and meaningful agent activities directly in the Supervisor Console.Custom states represent granular agent activities derived from standard states such as Idle or After Call Wor

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Supervisor Custom States

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Sprinklr Accessibility and Compatibility Features

Sprinklr is dedicated to ensuring that our products and services are accessible to all customers, including individuals with disabilities. In alignment with this commitment, we have developed an Accessibility Plan that outlines the measures we undertake to support inclusive access. WCAG 2.0 AA Compl

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Sprinklr Accessibility and Compatibility Features

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Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

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User feedback on bot messages

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Setting Up Transaction Fields (Global Level)

Transaction fields capture and store key metadata from each customer interaction, such as transaction type, product details, and interaction date. The values stored in these fields help personalize survey distribution, analyze customer interactions, and generate custom reports. These fields help bus

Sprinklr Insights

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Global Settings

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

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Instagram Data

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Instagram

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Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

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Report on LinkedIn activities

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Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

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Roles and Permissions

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Ad Comment Moderation for LinkedIn

Learn about the new LinkedIn comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can b

LinkedIn

marketing

Ad Comment Moderation

Advertising

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LinkedIn

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

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Detailed Dashboards

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

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Newsletter setup

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How to set up Manual Newsletters?

Hand-pick messages and curate the content for personalized communication.​Manual Newsletters allow you to handpick messages and curate message content to showcase accurate insights and avoid any noise. This ensures more control over newsletter curation. With a manual newsletter, you can create a new

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Newsletter setup

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Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

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Sprinklr Social

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Sprinklr AI+

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Introduction to AI+ Studio

AI+ Studio is a one-stop platform for managing various AI features across different product suites in Sprinklr. This unified platform allows businesses to customize and deploy AI solutions tailored to their specific use cases, enhancing efficiency and effectiveness across the board. It is designed t

marketing

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Introduction to AI+ Studio

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Ad & Page Account Permissions Required in Native to Advertise on Sprinklr

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns.​​Sprinklr knows that its clients are its biggest asset, and we know how important security is when it comes to organizational data and marketing operations. Every account that exists in

marketing

Advertising

Governance, Securities and Admin Capabilities

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Required Permissions on Native