Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

RS
Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Manage Schedule

SH
Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

 • 

MM&A Dashboards

SH
Actions in Macro Management

Overview Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows. Within Macro Management, you are able to quickly filter based on macro type and search for macros to find

experience:space

cloud:core

marketing

Insights

+6

Knowledge Base Article

 • 

Macros

SH
Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

 • 

Instagram

SH
How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Common Use Cases

SH
Publishing FAQs

What should I do if Quick Publisher opens instead of the Advanced Publisher?Check that you have the right permissions to open the Advanced Publisher, if the problem persists contact your sprinklr liaison.All the Tabs are not visible in the Advanced Publisher. What should I do?Ensure that you have sa

marketing

publishing

FAQs

Knowledge Base Article

 • 

Troubleshooting & FAQs

RS
Troubleshooting

This document provides solutions to common issues you might encounter while integrating the Sprinklr Live Chat React Native SDK. 1. Live Chat Not Showing Up for Authenticated Users If the Live Chat widget is not appearing after passing authenticated user details, follow these steps to verify th

Service

Knowledge Base Article

 • 

Troubleshooting

SH
Article Third Pane View

Click the Third Pane icon alongside the article title to open the Article third pane and view the article details.​​You can also open the Article third pane by clicking the Third Pane icon alongside the article on the Article Manager window.​​1. OverviewView the preview of the article. You can click

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Create and Manage Articles

RS
Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Distribution Overview

RS
Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

 • 

Detailed Dashboards

SH
Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

Insights

18.5 Sprinklr Social Release Notes

Knowledge Base Article

 • 

v18.5 Spring Release (May)

RS
Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Redeem Rewards on the Platform

RS
Standard Social Listening Dashboards

Overview You can do a fast and easy review of analytics via pre-built standard dashboards that have a number of pre-built widgets. Sprinklr can generate an Overview Dashboard and an Insights Dashboard in the left pane which correspond to configured Topics and Topic Groups. Through Listening yo

Insights

Standard Listening Dashboard

Insights Dashboard

Listening Insights

+1

Knowledge Base Article

 • 

Listening Dashboards

RS
Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

Survey Styling

RS
Customer Feedback Management - Copilot

The CFM Copilot, an AI-driven conversational assistant integrated within Sprinklr CFM, enables business users to effortlessly query survey data using natural language. This eliminates the need for advanced analytical skills or manual exploration of dashboards. Seamlessly embedded in both Analytics a

Insights

Knowledge Base Article

 • 

CFM Copilot

SH
Actions within Asset Folder in Asset Manager

Steps to Create an Asset in an Asset Folder​Click the New Tab icon and select Assets under Sprinklr Social.In the Asset Management window, click the Drop-down menu in the top left corner and select Folders from the list.Double-click the desired folder to open it.Click Create Asset In

DAM - SES

Share an Asset Folder

social

Social - SES

+3

Knowledge Base Article

 • 

Actions on Asset Manager

SH
Best practices to create a good Story Query

Why is it important to create a good Story Query?As PR teams often deal with brand health monitoring and crisis situations, it is critical for them to monitor relevant conversations with the minimum possible noise. Any noise/irrelevant data can hamper the accuracy of PR reports leading to wrong deci

Insights

Knowledge Base Article

 • 

Story query setup

SH
Troubleshooting and FAQs

Here are some frequently asked questions (FAQs) related to appointment booking:What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated

Service

Knowledge Base Article

 • 

Troubleshooting

RS
Sprinklr Service: Patch Changes (19.2.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.2.1 Patch (Mar 16-24, '24)

SH
Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

 • 

Facebook