TICKETING SYSTEM

86% of customer support teams say ticketing solutions add to their productivity. Ready to take it up a notch?

Say goodbye to traditional ticketing systems with Sprinklr Service – a ticketing system purpose-built to deliver unmatched agent experience.

Page header
Page header
世界のトップブランドがSprinklrを支持
Cisco
Samsung
Black and white AAA logo
Black and white Hyatt logo
Black and white Mobily logo

Arm your agents with a future-ready AI ticketing system

Take your agent productivity to an all-time high

Use AI-led productivity boosters like canned responses, macros, quick actions to help your agents deliver faster resolutions and nail first response time and other mission-critical SLAs.

Serve customers across channels from a unified console

Leverage Sprinklr’s omnichannel capabilities to serve your customers across their preferred channels — digital and traditional – from a customizable unified Care Console.

Identify performance gaps for process optimization

Measure your team’s performance, track productivity trends, and boost your operational efficiency using real-time reporting widgets that are custom-built for your business.

Solve faster with Sprinklr’s unified ticketing

Sprinklr Service’s advanced ticketing capabilities help your team achieve increased customer satisfaction with faster resolutions.

Manage inbound ticket volume efficiently with Sprinklr’s advanced AI engine

Manage inbound ticket with AI

Reduce the number of unnecessary tickets using Sprinklr’s advanced AI engine that automatically detects and filters spam.

Ensure high agent productivity by streamlining ticketing processes

Streamlining ticketing process 1

Bring all your conversations across 15+ channels into one window with Sprinklr Service’s omnichannel capabilities for a seamless agent experience.

Optimize your CX strategy with actionable insights

Actionable Insights 1

Maintain a comprehensive customer profile widget — complete with case histories and agent notes — to provide highly relevant customer support.

現在使用しているソリューションとSprinklr サービスライトを統合できます。

人気のセールス、マーケティング、オートメーションのツールにSprinklrを統合すれば、包括的なカスタマービューを入手できます。

App Integration V3 gif

Sprinklrは、お客様第一主義を掲げる世界有数の企業をサポートしています

オンライン自動車販売という新しい時代に、ホンダはSprinklrを活用して統合されたカスタマーケアを実現

「私たちの目標は、新世代の自動車購入者と本物のつながりを築くことです。電話やソーシャルメディアだけでなく、ライブチャット、チャットボット、音声など、複数のチャネルを1つのワークフローで管理できてこそ、本物のオムニチャネルコンタクトセンターを実現できます」

- ホンダ
Honda ON主任
井上喜章氏

ストーリー全文を読む

効率化されたケアセンターでプロアクティブなサポートを提供

AkzoNobel UK社では、6つのソーシャルチャネルで6つのブランドと19の異なるアカウントのソーシャルカスタマーケアを単一のコンタクトセンターソリューションで提供できるようになりました。

効率化されたケアセンターでプロアクティブなサポートを提供

AkzoNobel UK社では、6つのソーシャルチャネルで6つのブランドと19の異なるアカウントのソーシャルカスタマーケアを単一のコンタクトセンターソリューションで提供できるようになりました。

Use advanced AI features to future-proof your ticketing system

Omnichannel ticketing

Direct all incoming messages into one inbox for easy triaging and assignment, and track tickets across channels.

Ticket queues

Route incoming tickets to queues using conditions and auto-apply assignment rules and workflows.

Ticket views

Set up custom tickets views based on predefined criteria to view, sort, and prioritize your incoming tickets.

Ticket forms

Source issues from customer touchpoints directly and create internal tickets to assign to agents.

Ticket fields

Control what information your tickets require to gather context and even build customized reports.

AI engine and automation

Identify engageable tickets effortlessly and reduce manual efforts for agents and admins alike.

Extensive reporting

Analyze your team’s performance and optimize existing workflows for better efficiency.

Quick actions

Group frequently—performed ticket actions — like changing status, assignee, etc. — together, and execute them all with one click.

Canned responses

Templatize commonly-sent responses and cut down your response time and stay on brand at all times.

It takes just 10 minutes to level up your ticketing system

  • プライバシー
  • Cookieの設定
  • 現代奴隷法に関する表明
  • Index Egalité
  • 規約