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Customers are happier when they feel heard.

Customers are happier when they feel heard.

That’s not your CRM talking.

That’s not your CRM talking.

More than 99% of what brands can know about modern consumers is no longer on a platform owned by them. It’s not behind your firewall; it’s on social, messaging, chat, and SMS channels. It’s your customers having real-time conversations they’ve opted to make public, on the channels of their choice. Conversations that they want—and expect—you to hear.

More than 99% of what brands can know about modern consumers is no longer on a platform owned by them. It’s not behind your firewall; it’s on social, messaging, chat, and SMS channels. It’s your customers having real-time conversations they’ve opted to make public, on the channels of their choice. Conversations that they want—and expect—you to hear.

Hello, Customer Experience Management.

Listening to those conversations is the key to understanding what matters to your customers and making them happier. It’s also the golden ticket to improving your bottom line. And the Sprinklr Customer Experience Management (CXM) platform is the only omni-channel solution, powered by Artificial Intelligence (AI), that enables you to do it.

Best-in-class AI

Sprinklr transforms 2.5 quintillion bytes of unstructured, unusable conversational data—blogs, photos, videos, tweets and more in 100+ languages—into actionable insights. AI uses models that can continuously learn and improve.

Sprinklr’s AI has been getting smarter about social data patterns for 11 years, enabling brands to find the proverbial needles in the haystack. It understands, for instance, that “returns” has one meaning in the retail world and an entirely different one for financial services. That intelligence paves the way for the automation of a high volume of decisions, actions, and data analysis.

Powering the front office with a unified platform.

Powering the front office with a unified platform.

Built for the enterprise, the Sprinklr unified platform brings departments together and powers the front office. The actionable insights on what customers want are shared across siloed groups, informing marketing, advertising, research, engagement, and customer care efforts, and allowing brands to manage and improve customer experiences together.

Built for the enterprise, the Sprinklr unified platform brings departments together and powers the front office. The actionable insights on what customers want are shared across siloed groups, informing marketing, advertising, research, engagement, and customer care efforts, and allowing brands to manage and improve customer experiences together.

Sprinklr Product Stack

It’s a win-win: Happier customers, and ROI for your brand.

Customers are talking. For brands that aspire to be truly customer-centric, choosing to not listen is no longer a viable option. And learning what makes your customers happier is not just a win for them: it delivers insights that enable your brand to increase revenue, reduce costs, and manage risk.

Love means never having to say that you missed an opportunity to improve CXM.

Contact us today and let us come up with a proposal that addresses your enterprise needs.

Already a customer and need some love?
Email: support@sprinklr.com

Give us a call: +917-933-7800

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