Transform social chatter

into real time insight and strategy


Know the volume, context, and sentiment of online conversations – and why any of it should matter. Connect social data with the rest of your business to power smarter decisions and actions at every touchpoint.

Keep your ear to the ground so you don’t miss a thing

Your customers are talking amongst themselves – can you hear them?

With Sprinklr Listening, keep track of what people are saying about you, your competitors, and your industry at large. Arm your entire business with the insights necessary to make customer-centric decisions at every turn.


Hear with total clarity what your customers think about you

Harness data-based insights to engage at the right time, in the right way, and with relevant content – every time. Use social data across the company to drive smarter customer-focused decisions.

Check the Product Overview

Listening_Screenshot Zoom

Automatically decode images from across the social web

Discover the impact of visual content across channels

Listen to your customers in entirely new ways. Catch, filter, and understand how consumers interact with your brand in both text and visual content for a complete view of the conversation.

See your customers and their stories more clearly

Accurately catch the signals your customers are sending

Use facial expressions and the intersection of text and visual analytics to catch the deeper nuances of communication like sarcasm or colloquialisms.

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Listening_Screenshot Zoom

Take action to improve engagement at every step

Connect visual insights to the rest of your social business

Automatically flag, tag, and route visual content to teams for resolution. Identify opportunities to amplify fan content and engage influencers. Then, immediately act on visual intelligence to power meaningful, targeted engagement.


Surface actionable, historical intelligence the moment you need it

Launch more informed products and campaigns
Investing in the right products, audiences, and content shouldn’t be a guessing game. Reduce risk and speed to market with a pool of consumer data at your fingertips.

Catch and react to trending topics or content with full historical context

Get deep market intelligence in an instant with a rich store of historical conversations from across the social web
When new trends bubble up, you’ll have everything you need to know what’s been driving them to their current state, how similar trends performed, and how you can make the most of your brand’s opportunity to join the conversation.

Learn from the past to win in the present

Know how similar events, campaigns, brands, and markets have performed before
Anticipate how audiences will react to campaigns and products – including competitors’ audiences – so you can understand past trends, reactions, key topics, and influencers to guide strategy and focus in-the-moment listening topics.