Transform social chatter
into strategic business decisions

Social Listening

With Sprinklr’s social listening capabilities, you can see at a glance the volume, context, and sentiment of online conversations – and why any of it should matter. Empower all teams to make real-time strategic decisions, by funneling social listening data across the organization.

Keep your ear to the ground

 

Keep track of what people are saying about you, your competitors, and your industry at large. Arm your entire business (from customer care to product development) with the insights necessary to make customer-centric decisions at every turn.

 

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Recognize your customers beyond demographics

 

Hear the voice of the customer through social listening, then use data-based insights to engage at the right time, in the right way, and with meaningful content – every time.

 

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Decode images from across the social web – automatically

Sprinklr’s social listening abilities cover images, too. Collect, filter, and understand how consumers interact with your brand in visual content as well as text, for a complete view of the conversation.

 

Understand what people mean, not just what they say

Use facial expressions and the intersection of text and visual analytics to catch the deeper nuances of communication like sarcasm or colloquialisms.

 

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Learn from the past to win in the present

Tap into the past to anticipate how audiences – including competitors’ audiences – will react to new campaigns, products, brands, or events. With Sprinklr, you’ll have historical data around trends, audience reactions, key topics, and influencers at your fingertips.

Get deep market intelligence instantly

When trends bubble up, you’ll have everything you need to know what’s been driving them to their current state, how similar trends performed, and how you can make the most of your brand’s opportunity to join the conversation.

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