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CX Connect

The Brilliance of
Generative AI in
Customer Service

Leave with new connections and
ideas to lead better CX tomorrow

Speakers From
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Pandora

Meet us in your favorite city

REGION
Europe
London

25 May 2023
The Loading Bay, Techspace

Learn More
Copenhagen

1 June 2023
GARAGE, Mogens Dahl

Amsterdam

8 June 2023
Kanteen25, Amsterdam

Paris

04th July  I 12:00-5:00 PM CET
Fabrique Marais 

Milan

28 settembre dalle 14:00 alle 18:00 (ora italiana)
Accenture Customer Innovation Network -
Piazza Gae Aulenti, 8, 20124 Milano

Madrid

19 September 2023
Calle Orense 69, 28020 Madrid, Spain

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The Multiplying Effect of AI on a Unified Platform 

With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX.

You’ve been leveraging AI for task automation, supercharged analytics and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work, enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform. 

Come to CX Connect and learn actionable insights on how  you can better leverage generative AI for legendary customer Experience.

Why should you attend?

  • Predict the future: Uncover ways to harness the power of generative AI to pre-empt every shade of your customers' emotions and make them feel unprecedented happiness. Every. Single. Time.

  • Connect with legends: Meet the CX legends like you, listen to their CX stories and share yours, too.

  • Disrupt the world: Learn how to create experiences that customers hold close to their hearts and improve your contact center ROI.

  • Delicious bites with beverages: Don’t just relish the learning; relish the burst of flavors with delicious bites and beverages.

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Meet the brilliant minds amongst you

Adam Goldberg

Head of Azure OpenAI - GTM, Open AI

Neil Harbisson

Cyborg Artist

Siegfreid Jael

CX Manager – Digital Operations and Ecommerce,
Pandora

Ian Jacobs

VP, Research Director
Forrester

Luite Van Zelst

Director Customer Service,
Signify

Henrik Mathiasen

Optimist,
Foredragsholder & Forfatter

Susanna Manner

VP CX,
Norse Atlantic Airways

Yolande D'Mello

Editor,
Martech Vibe

Rob Roode

Co-founder & R&D Director,
Pegamento

FAQ

Attendance is completely free. The event is complimentary from Sprinklr.

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We'll send the confirmation to your registered email id.

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