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CX Connect
The Brilliance of
Generative AI in
Customer Service
Leave with new connections and
ideas to lead better CX tomorrow
Meet us in your favorite city
![](https://images.ctfassets.net/ukazlt65o6hl/3I9ulbg7cAjAsT3tmJGD8H/a95b042f7d01b487d20576e5c10cc699/Milan.png?w=872&h=641&q=70&fm=png)
Milan
28 settembre dalle 14:00 alle 18:00 (ora italiana)
Accenture Customer Innovation Network -
Piazza Gae Aulenti, 8, 20124 Milano
![CX Connect Fold 2 new](https://images.ctfassets.net/ukazlt65o6hl/5rOfdXCVICWMWS2Sd4Rwof/0fe7f1d833a0f3279a67107ca71812a8/CX_Connect_Fold_2_new.png?w=750&h=329&q=70&fm=png)
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The Multiplying Effect of AI on a Unified Platform
With record high contact volumes — an exponential increase made possible by the growing number of channels, often managed by a host of point solutions, contact center leaders are caught between solving for efficiency and delivering legendary CX.
You’ve been leveraging AI for task automation, supercharged analytics and even conversational chatbots. But generative AI is now completely changing the game. You have the opportunity to unlock the possibilities for end-to-end automation of rote work, enable better human-machine collaboration and smarter insights for human-led decision-making — on a single, unified platform.
Come to CX Connect and learn actionable insights on how you can better leverage generative AI for legendary customer Experience.
Why should you attend?
Predict the future: Uncover ways to harness the power of generative AI to pre-empt every shade of your customers' emotions and make them feel unprecedented happiness. Every. Single. Time.
Connect with legends: Meet the CX legends like you, listen to their CX stories and share yours, too.
Disrupt the world: Learn how to create experiences that customers hold close to their hearts and improve your contact center ROI.
Delicious bites with beverages: Don’t just relish the learning; relish the burst of flavors with delicious bites and beverages.
![3rd fold](https://images.ctfassets.net/ukazlt65o6hl/4icycscPW5DmYXSxnNOjT6/e5dd2090f1905ba7a2c445bbc703164f/3rd_fold.png?w=659&h=617&q=70&fm=png)
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Meet the brilliant minds amongst you
![](https://images.ctfassets.net/ukazlt65o6hl/3IRYqzrLLbDPkBFO4xcMlc/339cde3d0530cbf5c411b3e90e6c1e5e/Adam.png?w=723&h=723&q=70&fm=png)
Adam Goldberg
Head of Azure OpenAI - GTM, Open AI
![](https://images.ctfassets.net/ukazlt65o6hl/Lhxa6KHWUMas1qwIVV4Zv/110e1a39dad57b41a450c122928521c7/Neil_Harbisson.jpg?w=724&h=724&fl=progressive&q=70&fm=jpg)
Neil Harbisson
Cyborg Artist
![](https://images.ctfassets.net/ukazlt65o6hl/zRwMOQ3WAZz6xwNawnleT/744a8244240bb5986875fd70e50a47ae/Siegfreid_Jael.png?w=724&h=723&q=70&fm=png)
Siegfreid Jael
CX Manager – Digital Operations and Ecommerce,
Pandora
![](https://images.ctfassets.net/ukazlt65o6hl/1MxUDh4tLBQ9UbqSkdiPGP/d1ef450424b687fd9d5d230ebe5b3bdb/Ian-Jacobs.png?w=723&h=723&q=70&fm=png)
Ian Jacobs
VP, Research Director
Forrester
![](https://images.ctfassets.net/ukazlt65o6hl/5CtbN5p9CYBsYdN4sHhTf4/e2d66f976b8e8ad62bf139102c5444f6/Luite_Van_Zelst.png?w=198&h=198&q=70&fm=png)
Luite Van Zelst
Director Customer Service,
Signify
![](https://images.ctfassets.net/ukazlt65o6hl/2Y64uvgwewUbnuqslXTeQP/3c9abf88768ae671bf2c6206b590835c/Josh_Kanagy.png?w=198&h=198&q=70&fm=png)
Henrik Mathiasen
Optimist,
Foredragsholder & Forfatter
![](https://images.ctfassets.net/ukazlt65o6hl/3t5JjxMYut63HTEQXrMyNK/f5d59be33bf46afe20d34dc43b9a5ba3/Susanna_Halonen.png?w=198&h=198&q=70&fm=png)
Susanna Manner
VP CX,
Norse Atlantic Airways
![](https://images.ctfassets.net/ukazlt65o6hl/4kbQG0Bs9UCGMJ9I3R8Yau/924d4165a8fdbd15c582a393a25e2c94/Yolande_D-Mello.jpg?w=724&h=724&fl=progressive&q=70&fm=jpg)
Yolande D'Mello
Editor,
Martech Vibe
![](https://images.ctfassets.net/ukazlt65o6hl/5One0ZUcZn1pVJnYmXmWiN/d350e0d45906b8db608dcf0a26a82f01/MicrosoftTeams-image__8__1.png?w=242&h=242&q=70&fm=png)
Rob Roode
Co-founder & R&D Director,
Pegamento
FAQ
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