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Real-time voice of customer insights on digital and traditional channels
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
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Deliver seamless customer service experiences across 30+ digital channels
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Manage customer care on 30+ digital channels from one AI-powered platform
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Recognized for the fifth year in a row as a leading software company
NEW YORK, NY — September 16, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that it has been named to the Forbes 2020 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Sprinklr is recognized for the fifth consecutive year on the Forbes Cloud 100 list, based on an evaluation process that ranks companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%).
As the world moves even more online due to the coronavirus pandemic, companies must adopt cloud technologies that create digital-first experiences. Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the modern capabilities they need to serve connected customers, and enables the entire front office to work together to deliver a more unified customer experience.
Sprinklr’s recognition on the 2020 Forbes Cloud 100 list follows a number of unprecedented milestones for the company over the past 12 months:
Raised $200 million at a $2.7 billion valuation, and secured an additional $150 million in convertible securities.
Released 1,500+ new features across its five products including: Sprinklr Live Chat to enable real-time conversations on a brand’s website and mobile apps, new AI-powered capabilities like Smart Responses for care agents, and Sprinklr Sandbox to provide an isolated environment to test, train, and troubleshoot.
Named the only leader in The Forrester Wave™: Social Suites, Q4 2019, making Sprinklr a leader in all five Forrester social Wave reports. Sprinklr has also been named a leader by Frost & Sullivan (Customer Value Leadership Award), Forbes (Cloud 100), Gartner (2020 Customers’ Choice), G2 Crowd (Leader, Summer 2020), TrustRadius (Top Rated 2020), and Adweek (Readers’ Choice for Best of Tech Award 2020).
“For five years now, we have ranked the best and brightest emerging companies in the cloud sector,” said Alex Konrad, Forbes editor of The Cloud 100. “With so many businesses growing fast in the cloud, from data infrastructure to marketing, it’s harder than ever to make the Cloud 100 list – but with more elite company if you do. Congratulations to each of the 2020 Cloud 100 honorees and the 20 Rising Stars honorees poised to join their ranks!”
“As customers increasingly connect to brands on digital channels, cloud-based Customer Experience Management technology is now critical for success,” said Ragy Thomas, CEO & Founder, Sprinklr. “Our vision has always been to build a software platform that breaks down silos and helps brands make customers happier. We’re humbled to be recognized for this vision for the fifth year in a row, and are grateful to every employee, customer and partner for helping us define the customer experience management market.”
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The Forbes 2020 Cloud 100 list is published online at www.forbes.com/cloud100 and will appear in the September 2020 issue of Forbes magazine.
Sprinklr (@Sprinklr) is the Customer Experience Management (CXM) platform for modern enterprises. We help organizations listen to, engage, and reach customers and citizens across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.
Bessemer Venture Partners is the world's most experienced early-stage venture capital firm. With a portfolio of more than 200 companies, Bessemer helps visionary entrepreneurs lay strong foundations to create companies that matter, and supports them through every stage of their growth. The firm has backed more than 120 IPOs, including Pinterest, Shopify, Yelp, LinkedIn, Skype, LifeLock, Twilio, SendGrid, PagerDuty, DocuSign, Wix, and MindBody. Bessemer's 15 partners operate from offices in Silicon Valley, San Francisco, New York City, Boston, Israel, and India. For more information, please visit www.bvp.com.
The defining voice of entrepreneurial capitalism, Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 160 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 40 licensed local editions in 70 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements. For more information, visit the Forbes News Hub or Forbes Connect.
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce Ventures, the global investment arm of Salesforce, invests in the next generation of enterprise technology that extends the power of the Salesforce Platform. Salesforce Ventures is building the world's largest ecosystem of enterprise cloud companies and extending that technology to customers. Portfolio companies receive funding, strategic advisory, and operating support, and can easily join Pledge 1% to make giving back part of their business model. Salesforce Ventures has invested in more than 400 companies, including DocuSign, GoCardless, Guild Education, nCino, Twilio, Zoom, and others across 22 countries since 2009. For more information, please visit www.salesforce.com/ventures.