Your Gen AI-powered digital assistant to automate customer service
Create a Digital Twin trained on content sources of your choice to resolve customer queries instantly and free up your team for high-value conversations.
Provide zero-touch customer delight
- Train your Digital Twin on content repositories spanning across Sprinklr’s knowledge base and other online and offline sources.
- Personalize your customer service by defining the specific audience profiles and segments you want it to serve.
- Deploy on a custom domain, live chat and popular social and messaging channels. Seamlessly hand over a conversation to other bots or humans without any loss in context.
Be engaging and on-brand
- Customize your Digital Twin’s brand voice, knowledge bank and the personas it can serve.
- Define guardrails and actions for sensitive topics to ensure brand-compliant answers.
- Ensure 100% coverage of your contact drivers by creating custom answers for your Digital Twin.
Create a Digital Twin in 3 easy steps
Onboard and train your Digital Twin
Deliver conversational customer support at scale with Digital Twin
Provide effortlessly accelerated customer service on all popular social media and messaging platforms with no lines of code.
Scale your support with Digital Twin
Handle growing support volumes easily with Digital Twin as your first line of defence and save your agents for more important conversations.
Improve CSAT and agent productivity
Provide instant support on all popular digital, social, and messaging platforms. Support your customers where they are and provide instant resolutions.
Easy handoffs between agent and bots
Allow easy and quick transfer of conversations, without losing any context, from Digital Twin to human agents or other Digital Twins.
Build intelligent digital assistants with quick time-to-value
No-code builder
Build an Gen AI-powered Digital Twin in 3 simple steps with a no-code builder. Watch it generate accurate answers to customer queries in natural language.
Personalized support
Define your Digital Twin’s personality, tone, personas it will serve to ensure it aligns with your brand.
Intelligent training
Train your Digital Twin on all relevant content sources along with custom answers to ensure maximum knowledge cover.
Define tasks
Give your Digital Twin a set of skills that it can leverage to carry out tasks. Tasks can range from answering FAQs to sending order confirmations or more.
Implement Guardrails
Create guardrails to define the scope of what your Digital Twin should and should not do. You can use prompts or a negative knowledge bank to set safe boundaries for ethical interactions.
Smart routing
Define the routing logic for when your Digital Twin is unable to answer customer queries. You can choose to handover to another Digital Twin or a human agent.
Deploy easily
Deploy your Digital Twin on a custom domain, Sprinklr Live chat and popular social and messaging platforms.
Quick preview
Test your Digital Twin settings on the fly with a quick preview, without having to deploy.
Live Audit
Audit all the historical conversations your Digital Twin has had with your customers to check if its replies and actions meet your standards.
Sprinklr Service Self-Serve’s code-free, Gen AI-powered Digital Twin
can be the extended support team you always wanted!