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Modern Care
The world's leading digital-first, proactive customer experience solution

Explore Modern Care's products

Self-Service Community

Build and manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalised, data-driven one-to-one customer support

Conversational AI and Bots

Reduce costs by automating routine enquiries with conversational AI bots

Contact Centre Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Centre Automation

Automate workflows and processes – and drive more first-contact resolutions

Agent Assist

Analyse conversations instantly and reveal surface predictions, suggestions and alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research based on the most complete set of customer experience data

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Social Listening

The real-time voice of customer insights on digital and traditional channels

Competitive Insights and Benchmarking

Analyse your content’s performance against competitors and best-in-class brands

Product Insights

AI insights from reviews and social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social and news for a complete measure of earned media

Social Engagement & Sales
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally

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Social Publishing & Engagement

Plan, manage and measure brand content across more than 30 channels from one platform

Distributed

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a one-to-one chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle

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Campaign Planning & Content Marketing

Save time, manage brand risk and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on more than 30 channels and third-party data

Advocacy

Encourage, measure and optimise employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular use cases

Customer Service

Deliver seamless customer service experiences across more than 30 digital channels

Help Desk

More than 30 channels of AI-powered analysis, prediction and suggestions — in one place

Social Listening

The real-time voice of customer insights on digital and traditional channels

Unified Care

Manage customer care on more than 30 digital channels from one AI-powered platform

Social Media Automation

Plan, manage and measure brand content across more than 30 channels from one platform

Online Communities

Help customers learn from each other – and reduce agent workloads

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk and unify reporting

Unified-CXM
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Events

Register now to hear the latest business-critical insights from Sprinklr experts at upcoming and on-demand events.Looking for on-demand Sprinklr Demos? Click here.

What Should Your Top CX Priorities Be in 2022?
ON DEMAND
What Should Your Top CX Priorities Be in 2022?

Watch our conversation with Max Ball, Principal Industry Analyst at Forrester, to discover today’s best practices for CX and the core tools to get you there.

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Top 5 Trends in Government Citizen Experience
ON DEMAND
Top 5 Trends in Government Citizen Experience

Join us to learn how to manage and deliver a better citizen experience (CX) with the top five trends driving success in public sector and government agencies.

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The Future of Customer Care is Digital
ON DEMAND
The Future of Customer Care is Digital

In this new on-demand webinar, experts from Sprinklr will share how leading enterprise brands are accelerating the digitization of their Customer Care channels, process, and teams.

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Digital Transformation in Higher Ed
ON DEMAND
Digital Transformation in Higher Ed

Join Sprinklr and Associate Professor Jameson Hayes, to hear how the University of Alabama is leveraging Artificial Intelligence, social listening, and research capabilities across their institution.

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Actions Powered by AI
ON DEMAND
Actions Powered by AI

Join this webinar to learn why Artificial Intelligence is the key to closing the gap between traditional customer engagement & modern customer expectations.

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The Re-Imagined Digital Customer Journey
ON DEMAND
The Re-Imagined Digital Customer Journey

In this webinar, drive new sales and increase customer satisfaction by embracing new modern channels.

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Capitalizing on the Latest Trends in Conversational Commerce
ON DEMAND
Capitalizing on the Latest Trends in Conversational Commerce

Sprinklr has partnered with Zach Mastromatto of Facebook to explore this business-critical trend, and identify key steps that can help your brand take full advantage.

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 How leading luxury brands leverage digital channels to better engage with their consumers
ON DEMAND
How leading luxury brands leverage digital channels to better engage with their consumers

With the closure of physical retail shops, retail brands have had to move away from in-store businesses to embrace the world of ecommerce.

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Why Having A Cross-Channel View Is Critical To Your CX Transformation
ON DEMAND
Why Having A Cross-Channel View Is Critical To Your CX Transformation

We sat down with guest speaker Faith Adams, Senior Analyst at Forrester, to explore why having broader CX intelligence is key to delivering happy customers.

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Sprinklr & Wipro Present: How to embrace the next evolution of Digital Care
ON DEMAND
Sprinklr & Wipro Present: How to embrace the next evolution of Digital Care

Register to view this webinar, where expert presenters from Signify (Philips Hue), Wipro and Sprinklr share how leading enterprise brands are accelerating this critical digital-first transformation.

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How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19
ON DEMAND
How Universities Rely on Social Channels to Keep Their Students Safe During Covid-19

Join our webinar to hear how Michigan State University, New York University and University of Washington are relying on social channels to communicate everything from their operational plans to listening for feedback.

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Stop, Collaborate & Listen: Crisis Management isn’t what it used to be
ON DEMAND
Stop, Collaborate & Listen: Crisis Management isn’t what it used to be

Hear from our panel of experts from Nationwide Building Society, Ginger May (an award winning PR agency), and Sprinklr to discuss how crisis management has changed and what you need to do now.

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Make More Money with Your Advertising by Listening
ON DEMAND
Make More Money with Your Advertising by Listening

Hear from Kirill Gill, Sprinklr’s Master Solutions Consultant in Advertising, on the best ways to use listening and AI to create and deliver advertising that sells.

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 The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users
ON DEMAND
The Modern CMO presented by Sprinklr: How Brands Can Leverage the Millions of TikTok Users

As the first API partner with TikTok supporting in-feed video ads, we’re here to help. Join us for a discussion with TikTok’s Oliver Silzer and Havas Media Group’s Tessa Kavanaugh, as we cover key factors to successfully advertising on TikTok

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On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office
ON DEMAND
On-demand Sprinklr webinar series: Artificial Intelligence for the Unified Front Office

A 6-part webinar series exploring how brands can use AI to increase revenue, reduce costs, and manage risk.

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