A Pressing Need to Listen In.
It’s simple – if a brand can’t hear what its customers are saying, then it can’t provide a high quality experience at every turn. In an era of unprecedented digital noise, businesses must use social listening to track relevant topics and influencers, inform social engagement, ensure customers feel heard, and spot crises before they arise.
Bring insights closer to action.
With Sprinklr Social Listening, you can tap into the world’s largest focus group, including over 300 billion historical conversations. See the volume, context, and sentiment of online conversations – both historical and real time – and use that information to make strategic decisions that support business goals. Leverage flexible, unlimited reporting to focus on the topics and metrics that matter, and gain a holistic view of any topic, competitor, or market.
“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.”
“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”
“ [The] Global Social Media Team offers 24/7 support, both listening to and engaging with the voice of our customers. Our guests appreciate our quick response time and personalized interactions for their travel needs, which encourages [guests] to utilize our social channels and share their positive experiences as a result.”
“By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine, it allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
“Sprinklr has been a great platform for both our marketing and social care teams,allowing us to really collaborate on improving our customers’ experiences.”
“Our decision with assessing the final two came down to the platforms. Sprinklr has a clean look and feel while the other platforms still felt clunky.”
“Over the past year it felt like audience growth had plateaued and we were having trouble moving the needle. And that’s when I heard about what Sprinklr Audience had to offer. It allows us to reach a fresh audience, which was exactly what we were looking for.”
“We chose Sprinklr for its extensive reporting and management capabilities in order to gain insight into the social activity of our multiple brands and products.”
“I didn’t have to configure anything. It was hassle-free. With other tools, I would’ve spent a lot more time configuring, modifying, and pulling levers myself, which is something I do not have time for with events at this scale.”
“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”
Improve how you listen to – and treat – your customers.
- Gain broad historical and deep real-time views into the global conversations, topics, and influencers driving your market – all in the same spot.
- Know how you stack up against the competition – and what it takes to stand out.
- Catch crises before they get big, engaging just the right teams for resolution.
- Track full campaign impact and optimize your efforts in real time.
- Extract meaningful insights that inform business decisions, including the development of new products.
- Empower every team with the intelligence they need to provide great customer experiences at every touch point.