Tune in as visionary leaders give you a comprehensive understanding of customer service, social media and AI that extends beyond mere algorithms and trends. Acquire practical insights to prepare for and conquer the next era of CX excellence for your brand.
Expert Speak
05:45
Better productivity with AI for social media marketers
Expert Speak
09:01
Top 5 CX trends your brand needs to be aware of
Expert Speak
02:07
How Roche uses AI for crisis prediction and management
Expert Speak
09:05
AI in CX: Preparing for an AI-first world with Steven Van Belleghem
Expert Speak
02:27
Ragy Thomas on AI's role in customer experience management — creating a unified front-office
Expert Speak
03:11
What GenAI did to jobs: Paul Roetzer on GenAI's challenges and opportunities
Expert Speak
02:49
Ragy Thomas on Generative AI and its potential for businesses
Expert Speak
02:21
Kelsey Chickering on succeeding in the creator economy
Expert Speak
03:10
Jay Baer on creating successful social commerce strategies: 3 useful tips
Expert Speak
02:49
Ann Handley on how AI and Generative AI are revolutionizing today's social media
Expert Speak
05:24
Mari Smith on beating the social algorithm with "human" content
Expert Speak
01:48