Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Blog Home

Customer Stories

Learn how leading brands unifying the customer experience with Sprinklr.

Announcing the Sprinklr Customer Unifier Awards
Customer Stories
Announcing the Sprinklr Customer Unifier Awards

Sprinklr launched a customer awards program to recognize and celebrate the individuals and brands who truly are unifiers. Here are this year's winners.

Mara Schoeppner
March 9, 2022  •  7 min read

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Which Consumer Electronics Brand is Winning Social?
Customer Stories
Which Consumer Electronics Brand is Winning Social?

Consumer electronics brands are at the center of social media Consumer electronics brands are the fundamental enablers of social. They provide the tools for us to connect, share, research and chat. Meanwhile, the various social networks enable purchasing…

Sprinklr Team
January 29, 2021  •  4 min read

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How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign
Customer Stories
How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders Bill Hewlett and David Packard. The company—which later went on to become known as HP— has since grown into one of the larges…

Rachel Alvarez
March 17, 2020  •  4 min read

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How Philips uses Sprinklr to work with 100 agency partners across the globe
Customer Stories
How Philips uses Sprinklr to work with 100 agency partners across the globe

As one of the largest companies in the world, Philips faced challenges managing the creation, distribution and analysis of its social advertising. Philips’ social advertising campaigns involve working with about a hundred independent agency partners loca…

Rachel Alvarez
March 4, 2020  •  4 min read

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Hello Humankindness: How Dignity Health Uses Sprinklr to Make Patients Happier
Customer Stories
Hello Humankindness: How Dignity Health Uses Sprinklr to Make Patients Happier

Julie Rose, social media manager at Dignity Health, discusses the company’s social media challenges and why they chose Sprinklr.

Rachel Alvarez
October 8, 2019  •  5 min read

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3 Customer Experience Strategies You Can Steal From McDonald’s, Red Bull, and Domino’s
Customer Stories
3 Customer Experience Strategies You Can Steal From McDonald’s, Red Bull, and Domino’s

The sharing economy has taught us that customers crave experiences, not things. This isn’t just a platitude; it’s evidence of a significant trend in spending behavior–especially among millennials. And to stay ahead of the game, marketers need to shift th…

Sprinklr Team
April 10, 2017  •  6 min read

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