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Customer Service
Discover the key strategies for managing an effective and efficient workforce in an omnichannel contact center to deliver exceptional service to customers.
Aarati Mankar
April 28, 2023
![From chaos to cohesion — The benefits of Unified Workforce Management for contact centers](https://images.ctfassets.net/ukazlt65o6hl/6cL5Dag7ZVV6V3gQn1zV8I/f47264580d25deb142b5996802fe3e60/Featured_Image__2_.jpeg?w=750&h=447&fl=progressive&q=70&fm=jpg)
Customer Service
A unified workforce management solution offers many benefits to contact centers, including accurate staffing predictions and agent management. Read more here.
Aarati Mankar
April 7, 2023