![Unveiling the Essence of Agent Training and Coaching in Modern Workforce](https://images.ctfassets.net/ukazlt65o6hl/1KWgUC7DDNiFPycqZS6lVL/08a380af35ee66469a483afd2e8f9b92/Fuel_CX__success_with_empowered_agents___effective_training.png?w=750&h=375&q=70&fm=png)
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Annette Franz
March 28, 2024
![Challenges and Building Blocks of an Omnichannel Strategy in Your Contact Center](https://images.ctfassets.net/ukazlt65o6hl/3jBfPbZS8vCSLdh8KdtWx7/d7ccad29e6e6b1836138a5a98b7dd4d9/Building__blocks_of_Contact_Center_Omnichannel_Strategy.png?w=800&h=400&q=70&fm=png)
The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.
Annette Franz
March 21, 2024
![Empower and Excel your Customer Service Strategy with proactive care](https://images.ctfassets.net/ukazlt65o6hl/1Dyw3ozRQaVKzs1RT50gaM/c5620d42411e5b1715500a5b95e69e09/Create_CX_Synergy__with_people__data___technology.png?w=800&h=400&q=70&fm=png)
Annette Franz, CX thought leader, highlights challenges and the need for the right people, data, and technology for successful CX strategy implementation.
Annette Franz
March 21, 2024
![How to build a Customer-Centric brand](https://images.ctfassets.net/ukazlt65o6hl/vPhLH50a7TZ6B5kzjpJCl/2de0b02590d60be2eb049b7050cc90fe/MicrosoftTeams-image__12_.png?w=800&h=400&q=70&fm=png)
Dive into the heart of contact centers, exploring the impact of Customer-Centric vs. Brand-Driven dynamics. Optimize operations for exceptional customer journeys.
Annette Franz
March 11, 2024
![Optimizing Contact Center Experience with Customer Journey Orchestration](https://images.ctfassets.net/ukazlt65o6hl/4wOBhMXx6n2xyfRP10E9d5/7f7cad061a2fa4d723a6acce81286a86/Ascending__the_CX_Summit_with_Customer_Journey_Orchestration.png?w=800&h=400&q=70&fm=png)
Explore with Annette Franz, CX thought leader, on how journey orchestration transforms contact centers with personalized magic and automation. Read more.
Annette Franz
March 4, 2024