Annette Franz
Founder and CEO, CX Journey Inc.
With 30 years in the customer experience profession, Annette Franz, CCXP, founder and CEO of CX Journey Inc., is an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. She is a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council.
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Annette Franz
March 28, 2024
The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.
Annette Franz
March 21, 2024
Annette Franz, CX thought leader, highlights challenges and the need for the right people, data, and technology for successful CX strategy implementation.
Annette Franz
March 21, 2024
Dive into the heart of contact centers, exploring the impact of Customer-Centric vs. Brand-Driven dynamics. Optimize operations for exceptional customer journeys.
Annette Franz
March 11, 2024
Explore with Annette Franz, CX thought leader, on how journey orchestration transforms contact centers with personalized magic and automation. Read more.
Annette Franz
March 4, 2024