• BSc - Bachelor of Science, Political Science and Government, Mumbai University, Mumbai, India

Agentic AI in customer service, technical documentation, product and user-focused writing, complex-concept simplification.

Arfaa is a technical writer with seven years of experience simplifying complex products through clear, user-focused documentation, having written for brands including Seclore, ClickUp, HDFC, Astrum, Theobroma and IIAD. For the Sprinklr blog, she brings that documentation discipline to a fast-moving subject, exploring agentic AI in customer service and why it is becoming an enterprise advantage rather than just another form of automation. Her strength is user empathy. Years of turning intricate product features into documentation that real people can follow give her a rare ability to make even cutting-edge AI concepts approachable. She writes for the reader first, structuring complex ideas so that clarity always wins over jargon.