Chaitanya Goyal | Sprinklr

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Modern Care

Modern Care

The world's leading digital-first, proactive customer experience solution.

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Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Analyze conversations instantly & surface predictions, suggestions & alerts

Empower agents and customers with direct access to the answers they need

Modern Research

Modern Research

Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Engagement

Social Engagement & Sales

Deliver a positive experience that’s true to your brand – no matter where your customers go digitally

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Social Publishing & Engagement

Plan, manage & measure brand content across 30+ channels from one platform

Empower distributed teams to deliver on-brand social experiences

Conversational Commerce

Turn social into a revenue driver with a 1:1 chat-based commerce experience

Ratings & Reviews

Transform valuable consumer insights into conversion-driving assets

Build scalable, on-brand campaigns for distributed teams

Encourage, measure, and optimize employee advocacy for your brand on social

Modern Marketing

Modern Marketing & Advertising

Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

Create customized, powerful AI text classification models easily — without coding.

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Build on-brand, shareable digital presentations that update with real-time data automatically.

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

Integrate data and execute processes with external systems using RESTful web APIs.

All Products

33 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Manage customer care on 30+ digital channels from one AI-powered platform

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Culture & Talent

Investor Relations

Product Demo Days

Unified-CXM Guide

Platform & Technology

Marketing & Advertising

Research & Insights

Social Engagement & Sales

Customer Stories

Culture & Talent

Chaitanya Goyal

Senior Director of Product Management

Chaitanya is a Senior Director of Product Management and heads Social Engagement & Sales at Sprinklr. He has worked with some of the top brands on their unified social suites strategy. Outside work, he enjoys outdoor sports (cricket, tennis), reading (physics, philosophy) and traveling (specifically driving).

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.

Chaitanya Goyal
October 20, 2021