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Christopher Connolly

Global Head of Modern Care Solutions Marketing

Christopher is the Global Head of Modern Care Solutions Marketing at Sprinklr.

How to take control of your organization’s complaints and escalation management
Customer Care
How to take control of your organization’s complaints and escalation management

Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.

Christopher Connolly
October 5, 2021

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RG 271 is coming: time to reevaluate complaints management in Australian financial services
Customer Care
RG 271 is coming: time to reevaluate complaints management in Australian financial services

As organizations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.

Christopher Connolly
September 20, 2021

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