Dumpy Sharma

Freelancer, Guest Contributor

Dumpy Sharma is a tech and creative content writer with 7+ years of experience.

Articles by Dumpy

Voice of Customer: 5 Examples to Learn From (+ How to Start Yours)

February 20, 2025 • 17 MIN READ

Dumpy Sharma

Best Practices for Change Management in Customer Service

January 8, 2025 • 12 MIN READ

Dumpy Sharma

Jayadeep Subhashis

12 Key Chat Support Skills for Agents to Excel in 2025

January 7, 2025 • 14 MIN READ

Dumpy Sharma

Jayadeep Subhashis

40+ Customer Retention Statistics You Need to Know in 2025

December 31, 2024 • 6 MIN READ

Dumpy Sharma

Jayadeep Subhashis

What is Agent Experience and Strategies to Elevate it

December 4, 2024 • 12 MIN READ

Dumpy Sharma

Jayadeep Subhashis

Working in Call Centers: The Role and Realities of Agents

October 29, 2024 • 13 MIN READ

Dumpy Sharma

Watch Sprinklr's unified platform in action

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