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Dumpy Sharma

Freelancer, Guest Contributor

Dumpy Sharma is a tech and creative content writer with 7+ years of experience.

Articles by Dumpy
Best Practices for Change Management in Customer Service

Best Practices for Change Management in Customer Service

January 8, 2025 • 12 MIN READ
DS
Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

12 Key Chat Support Skills for Agents to Excel in 2025

12 Key Chat Support Skills for Agents to Excel in 2025

January 7, 2025 • 14 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

40+ Customer Retention Statistics You Need to Know in 2025

40+ Customer Retention Statistics You Need to Know in 2025

December 31, 2024 • 6 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

What is Agent Experience and Strategies to Elevate it

What is Agent Experience and Strategies to Elevate it

December 4, 2024 • 12 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Working in Call Centers: The Role and Realities of Agents

Working in Call Centers: The Role and Realities of Agents

October 29, 2024 • 13 MIN READ
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Dumpy Sharma

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