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Dumpy Sharma

Freelancer, Guest Contributor

Dumpy Sharma is a tech and creative content writer with 7+ years of experience.

Articles by Dumpy
30+ Voice of the Customer Survey Questions to Ask in 2026

30+ Voice of the Customer Survey Questions to Ask in 2026

May 20, 2026 • 10 MIN READ
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Debayan Paul

Dumpy Sharma

Debayan Paul

Survey Fatigue: Causes, Impact, and Strategies to Reduce It.

Survey Fatigue: Causes, Impact, and Strategies to Reduce It.

May 20, 2026 • 16 MIN READ
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Debayan Paul

Dumpy Sharma

Debayan Paul

Voice of Customer: 5 Examples to Learn From (+ How to Start Yours)

Voice of Customer: 5 Examples to Learn From (+ How to Start Yours)

April 22, 2026 • 16 MIN READ
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Dumpy Sharma

Contact Center Security in 2025: Common Threats and Fixes

Contact Center Security in 2025: Common Threats and Fixes

July 3, 2025 • 7 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Consumer Insights: Decode What Buyers Really Want

Consumer Insights: Decode What Buyers Really Want

June 30, 2025 • 11 MIN READ
Aishwarya Suresh
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Aishwarya Suresh

Dumpy Sharma

Interactive Voice Response (IVR): A Complete Guide to Building and Revamping for Scale

Interactive Voice Response (IVR): A Complete Guide to Building and Revamping for Scale

May 27, 2025 • 12 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Launching Your Customer Service Chatbot: Strategies for the AI Era

Launching Your Customer Service Chatbot: Strategies for the AI Era

May 5, 2025 • 15 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Improving Call Center Productivity: 7 Proven Strategies

Improving Call Center Productivity: 7 Proven Strategies

April 21, 2025 • 9 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

What is Brand Perception? Key Metrics and Strategies

What is Brand Perception? Key Metrics and Strategies

April 21, 2025 • 14 MIN READ
Debayan Paul
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Debayan Paul

Dumpy Sharma

Customer Courtesy: Definition, Importance and Pro Tips to Master It

Customer Courtesy: Definition, Importance and Pro Tips to Master It

March 17, 2025 • 9 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Customer Care in the Age of AI: Why It Matters (+Best Practices)

Customer Care in the Age of AI: Why It Matters (+Best Practices)

March 13, 2025 • 11 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

Customer Success in 2025: Importance, Challenges and Tips

Customer Success in 2025: Importance, Challenges and Tips

March 13, 2025 • 14 MIN READ
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Jayadeep Subhashis

Dumpy Sharma

Jayadeep Subhashis

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