• M.B.A in Human Resource Management/Personnel Administration, KIIT School of Management (KSOM), Bhubaneswar, India
• Doctor of Philosophy (PhD) in Human Resource

Contact Centre / CCaaS, Enterprise & Agentic AI, Voice of the Customer (VoC), Customer Experience & CX Analytics, Customer Service Strategy, Editorial Strategy, B2B Content Marketing

Jayadeep Subhashis is a senior B2B content specialist and editor who spent his time at Sprinklr leading editorial strategy for Sprinklr Service. He worked closely with product marketers, subject matter experts and fellow writers to create content around customer experience, contact centres, Voice of the Customer, enterprise AI and customer service technology. As both a writer and editor, he played a key role in shaping content that helped business leaders make more informed decisions. Away from work, Jayadeep enjoys long conversations about history, music, films and literature, often exchanging perspectives with his father on subjects that span decades and cultures. He is also an avid traveller who prefers wildlife safaris and off-grid destinations where the distractions of everyday life disappear. Those experiences reflect the same qualities he brings to his writing with patience, curiosity and a deep appreciation for stories that are worth telling.