• Bachelor of Technology, Delhi Technological University, Delhi, India

Product management and strategy, knowledge management and Knowledge OS, agentic and self-learning AI, customer service operations, customer engagement, enterprise SaaS.

Isha Agarwal is an Associate Product Manager at Sprinklr, where she drives product management for Sprinklr's next-gen Knowledge OS and knowledge-management solutions, powering key capabilities for self-learning AI Agents. Her involvement with the Sprinklr blog comes in the capacity of a product subject-matter expert rather than a staff writer, and her contribution explores how to build a self-learning AI loop that elevates enterprise support with agentic AI. Recognized for her strong customer engagement, she collaborates closely with CX leaders at marquee brands to deliver impactful solutions that elevate customer service operations. She has been with Sprinklr since 2023, growing within the Care Cloud product team, and is a Delhi Technological University engineering graduate where she was active in the E-Cell corporate team, the INNOVA technical fest and NSS.