Kelly Lang

Unified-CXM Platform
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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Sprinklr Service
Transform customer service with seamless interactions across voice, social & digital channels with a unified, AI-powered CCaaS platform.
Overview
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Inbound Voice
Inbound contact center
Outbound Voice
Outbound contact center
Self Serve Communities
Community platform for your end users
Live Chat
Embed personalized livechat on website & app
Conversational AI Platform
Omni-channel AI chatbots & voicebots
Agent Assist
Augment agent capabilities using AI
Knowledge Base Software
Self Help centre for your agents and customers
Omnichannel routing
Omnichannel unified assignment engine
Unified Agent desktop
Integrated unified desktop
Supervisor console
Team management and monitoring tool
Conversational IVR
Incoming call management and handling
Quality management
Improve agent efficiency with AI powered Quality Management
Conversational analytics
Real time actionable insights over 100% conversations
Workforce management
Streamline your workforce and boost performance
Reporting and analytics
AI powered actionable insights to boost performance
Surveys
Track customer happiness
Social care
Manage 15+ social media channels
Named as a Challenger: 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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Sprinklr Insights
Leverage advanced AI capabilities to discover consumer, product, and market insights to drive new product development, improve customer experience and protect brand reputation.
Overview
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Social Listening Tool
Real-time voice of customer insights on digital and traditional channels
Competitive Insights & Benchmarking
Analyze your content’s performance vs. competitors and best-in-class brands
Product Insights
AI insights from reviews & social: How customers feel about your products
Location Insights
Real-time, location-based analysis of face-to-face brand experiences
Visual Insights
Real-time visual intelligence that powers meaningful connections on digital
Media Monitoring & Analytics
Connect stories across social & news for a complete measure of earned media
Business-critical insights and reporting — get started with a demo.
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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Sprinklr Social
Plan and publish on-brand content across 30+ digital channels to drive engagement, deliver consistent brand experiences and generate revenue.
Overview
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Social Publishing & Engagement
Plan, manage & measure brand content across 30+ channels from one platform
Distributed
Empower distributed teams to deliver on-brand social experiences
Conversational Commerce
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Ratings & Reviews
Transform valuable consumer insights into conversion-driving assets
Local Social
Build scalable, on-brand campaigns for distributed teams
Advocacy
Encourage, measure, and optimize employee advocacy for your brand on social
Get access to Sprinklr Social's self-service plan. Pre-built with OpenAI's ChatGPT.
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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Sprinklr Marketing
Unify marketing and advertising teams on a single platform, streamline content & campaign operations across 30+ channels, drive collaboration, efficiency, and ROI.
Overview
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Campaign Planning & Content Marketing
Save time, manage brand risk, and increase ROI with AI-powered insights
Marketing Analytics
Get a unified view of campaign performance on 30+ channels & 3rd party data
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Named as a Leader: 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.
Overview
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Sprinklr AI
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
AI Studio
Create customized, powerful AI text classification models easily — without coding.
Display
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Presentations
Build on-brand, shareable digital presentations that update with real-time data automatically.
Integrations
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Sandbox
Experiment and learn in an isolated test setting that mimics your live production environment.
Active Data Retention
Store Sprinklr data for customized time periods to meet business or compliance needs.
APIs
Integrate data and execute processes with external systems using RESTful web APIs.
Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index
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Sprinklr Service
Sprinklr Insights
Sprinklr Social
Sprinklr Marketing
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All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular Use Cases
Customer Service
Deliver seamless customer service experiences across 30+ digital channels
Brand Management
Leverage a unified view of the customer to help you protect, grow, and manage your brand
Help Desk
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Contact Center
Manage customer care on 30+ digital channels from one AI-powered platform
Social Suites
Consolidate all of your social media needs on the only unified social suite
Case Management
Streamline case handling to reduce costs and accelerate time-to-resolution
Customer Engagement
Create a frictionless service experience no matter which channel customers use
Ticketing System
Deliver customers to the right agents—so you can reduce cost-per-interaction
Turn customer feedback into actionable insights that can improve products
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Unified-CXM
By Industry
Sprinklr for Technology Brands
Innovate faster and create memorable customer experiences
Overview
Featured Report
Tech Industry Benchmarks Report for Digital CX & Social
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Customer Spotlight
Philips uses Sprinklr to collaborate with 100 global partners
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Sprinklr for CPG Brands
Stay ahead of disruptive trends, build great products and win consumer love.
Overview
Featured Report
Food & Beverage Industry Benchmarking for Digital Unified-CXM
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Customer Spotlight
Arnott’s Group strengthens brand trust by social listening
Read Story
Sprinklr for Financial Services
Personalize customer engagement with enterprise-grade governance and compliance
Overview
Featured Report
Make Compliant Customer-Centricity a Reality for Financial Services
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Customer Spotlight
Wells Fargo ensures seamless customer experience across channels
Read Story
Sprinklr for Retail Industry
Stay ahead of consumer trends, track store performance, elevate shopping experience and drive loyalty
Overview
Featured Report
Retail Industry Benchmarking Report for Digital Unified-CXM
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Customer Spotlight
Prada Group leads digital innovation for luxury brands
Read Story
Sprinklr for Travel & Hospitality
Deliver 5-star experiences to your guests and flyers across the globe
Overview
Customer Spotlight
Norse launched an omnichannel customer service solution in minutes
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Customer Spotlight
AIDA Cruises stayed in close touch with its guests during travel shutdown
Read Story
Pricing
Customers
Our Story
Newsroom
Partners
Careers
Culture & Talent
Investor Relations
Security & Data Privacy
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In the News
Sprinklr Named to 2023 Fortune Best Workplaces in New York™
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Recognition
Named as a Leader: 2023 Gartner® Magic Quadrant™ for Content Marketing Platforms
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The Sprinklr Way
Join the team that creates HAPPIER in everything we do!
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Learn
CX-WISE - Podcast
New
Analyst Reports
Product Demo Days
eBooks & Reports
Events & Webinars
Blog
Unified-CXM Guide
Services
Our Services
Training
For Agencies
Support
Help Center
Release Notes
Contact Us
Featured Report
Scoring the 2023 Forbes World’s Most Influential CMOs: The Five Dimensions
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Upcoming Event
Master social media management with the all-new, powerfully simple Sprinklr Social self-serve.
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Kelly Lang

VP, Global Corporate Communications, Sprinklr

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