• MBA, Indian Institute of Management (IIM) Calcutta; B.Tech, Indian Institute of Technology (IIT) Gandhinagar, India

Product management and strategy, agentic AI and AI agents, go-to-market and monetization, B2B and B2C product growth, customer experience, marketplaces and SaaS.

Shubham Ranka is a Director of Product Management at Sprinklr, where he leads Product for Sprinklr's AI Agent, focusing on outbound strategy and GTM execution. His involvement with the Sprinklr blog comes in the capacity of a product subject-matter expert rather than a staff writer, and his contribution dives into how Sprinklr AI Agents are ushering in a new era of intelligent automation, from understanding user intent to delivering real-time resolutions that redefine what's possible in customer experience. He is an experienced product leader who has built and scaled B2B products across marketplaces, e-commerce and SaaS, consistently driving revenue, retention and efficiency. He joined Sprinklr in 2025 after around six years in HR Tech, including leadership product roles at apna and Naukri.com (InfoEdge), where he built products that helped people grow their careers and enterprises hire smarter, with earlier experience at Paytm and Accenture. An IIM Calcutta MBA and IIT Gandhinagar graduate, he brings a data-driven, execution-first approach to building enterprise-ready AI agents at scale.