Marketing & Advertising
Customer experience (CX) efforts are growing in government, just like the private sector. But the nuances of getting the work done are different in government.
Stephanie Thum
September 8, 2021
Sprinklr Service
Overview
Certified Customer Experience Professional
Stephanie is a certified customer experience professional. She was one of the U.S. federal government’s first agency-level CX leaders during the Obama administration. She has since moved on to counsel governments and private sector organizations around the world on the concepts and practices of customer experience as a business discipline. She speaks, writes, and researches customer experience, employee experience, and leadership in government.
Customer experience (CX) efforts are growing in government, just like the private sector. But the nuances of getting the work done are different in government.
Stephanie Thum
September 8, 2021