CX leaders and innovators honored at CX Connect Dubai 2023

Rupali Verma

January 3, 20241 min read

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Industry leaders, innovators and practitioners gathered in U.A.E. in September for CX Connect Dubai 2023. The event showcased the transformative power of generative AI in customer service and emphasized the collaboration between OpenAI's language model and Sprinklr's purpose-built AI for unstructured CX data. This partnership is enables businesses to transform and deepen their CX insights and enhances decision-making that drives the bottom line.

The event, which followed on the heels of CX Connect Riyadh earlier last year, was also an opportunity to recognize CX leaders in the region who are leveraging Sprinklr in new and innovative ways. These are leaders who are creating insight-driven strategies that are raising the bar and shaping the future of CX.

The following individuals and one government institution were recognized:

  • CX Leader Award: Fergus Bugg, SVP, Guest Experience, Miral Destinations

  • CX Leader Award: Marta Fernandez, Group COO, Jumia

  • CX Leader Award: Ali Chahine, Director, Group Customer Service, Alshaya Group

  • CX Leader Award: Marcel Schulte, GM, Customer Engagement, CRM, & Omnichannel, Al-Futtaim Automotive

  • Digital Transformation Award: Yousif Dashqooni, Head of Digital Transformation and Business Intelligence Solutions, Wasl Group

  • Government Innovation Award: Government of Qatar - Civil Service and Government Development Bureau

Congratulations to all 2023 award winners!

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