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KNOWLEDGE BASE SOFTWARE

90% of consumers expect immediate answers. Can you deliver?

The crucial first step: helping customers help themselves. Sprinklr’s unified Knowledge Base software helps enterprises deliver a superior self-help experience across the digital channels consumers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.

81%

of customers try to resolve issues themselves before reaching out to a live representative.

Harvard Business Review

Feature - Care -knowledge base - 90% of consumers expect immediate answers. Can you deliver?
Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Reduce contact volume up to 60%.

Sprinklr’s SEO-optimized Knowledge Base software helps customers find relevant answers via web search, surfacing helpful articles and step-by-step troubleshooting guides.

Maximize agent productivity — and cut response times.

Knowledge Base suggests AI-recommended articles based on the context of customer conversations — including relevant excerpts your agents can simply copy-and-paste as answers.

Increase customer satisfaction with first-contact resolution.

Sprinklr Modern Care lets agents interact with multiple systems from a single Agent Console, leveraging integrated, step-by-step troubleshooting guidance to solve issues at first contact.

How can unified knowledge base software increase customer satisfaction — and agent productivity?

When customers need help, they want the right answers fast. Brands know that self-service is critical, but the challenge lies in finding an easy way to collect, organize, and share all of the information that customers and service agents need to solve issues quickly — on all channels.

With the only unified customer experience management (Unified-CXM) platform, Sprinklr Knowledge Base delivers on an enterprise scale — giving consumers easy access to How-To guides, best practices, and FAQs on your website, app, or community experience. At the same time, it helps agents reduce handle time by using AI to surface the most relevant knowledge articles directly within an integrated, omnichannel Agent Console.

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Turn a better self-service strategy into better customer experiences with Knowledge Base.

Connect with our experts to discuss your team’s specific goals and use cases, and explore how Sprinklr Modern Care can help you:

Increase call deflection — and drive higher support efficiency.

Enhance customer experiences with shorter response times and greater response accuracy.

Standardize responses and ensure brand compliance with a unified approach to customer care.

Surface knowledge base content seamlessly across different channels and languages.

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Sprinklr helps you integrate your conversational bot into the Knowledge Base — where it can access and learn from your content to address standard customer queries (and unclog your agent queue).

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Maximize agent productivity with an internal knowledge base.

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Smart Comprehend empowers your teams with the right articles for case resolution via AI-powered content recommendations driven by customer intent and conversational context.

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Continually improve your knowledge base with actionable insights.

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Sprinklr’s Unified-CXM platform makes consolidated reporting across different channels easy — so you can analyze performance and identify opportunities for improvement.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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