Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.
Create customized, powerful AI text classification models easily — without coding.
Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Manage customer care on 30+ digital channels from one AI-powered platform
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Knowledge Base
Learn what a knowledge base is and how it can empower customers and employees to quickly find answers to frequently-asked product and support questions.
What is a knowledge base?
A knowledge base is an online repository of product and support information readily accessible to customers. A typical knowledge base consists of self-serve content in the form of FAQs, knowledge articles, and how-to manuals — delivered in text, audio, video, and other rich media formats. The primary goal of a knowledge base is to provide consumers with quick contextual information on websites, apps, and other customer-facing channels for boosting customer satisfaction.
What are the benefits of a knowledge base?
A well-structured, comprehensive knowledge base can help companies to:
Reduce contact/call volume: providing customers with a self-serve option to seek information, a knowledge base helps reduce call volume and contact center overhead in a big way.
Improve agent productivity: smart-tagging knowledge base articles with the right keywords ensures agents have contextual information at their fingertips — which helps reduce response time and speeds up resolution.
Boost customer satisfaction: enabling customers to find their own answers using a knowledge base leads to satisfied, happy customers. You can also integrate a conversational bot into the knowledge base and deliver a superior self-help experience.
How does Sprinklr’s Knowledge Base help customers as well as care agents?
Modern customers expect instant, contextual answers without having to wait in a response queue or manually sift through irrelevant help articles. Support agents also need a knowledge base that is powerful enough to keep pace with demanding, discerning customers. Sprinklr’s Knowledge Base software — powered by the world’s only unified customer experience (Unified-CXM) platform and AI — is purpose-built to:
Recommend content tailored to conversational context and user intent
Integrate your knowledge base with conversational bots to address routine queries
Optimize the content for better search visibility and traffic
Localize content so that agents can switch between languages easily
Simplify agent onboarding with step-by-step troubleshooting instructions
Help your business cater to customers with different consumption habits
Store and organize customer data, standard operating procedures, and compliance or security data meant for internal usage
Reveal insights about each customer’s needs and preferences that can be utilized for better personalization
Expanding beyond the functionalities of a conventional knowledge base, Sprinklr’s Modern Care solution delights customers and support agents with a frictionless, unified experience across 30+ digital channels.
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