Create an Article in Sprinklr Knowledge Base

Updated

11 days ago

Create Article

1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.

2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.

3. On the Create Article window, enter the Title of the article.

4. Next, select the Category/Subcategory the article should be created in. An article cannot be created without a category. Learn more about creating a Category.

Content Sub Type

A content sub type can be article, block or release notes.

Country

Select country for the mapped languages to get selected.

Content Template

Select the content template.

Formatting Options

1. You can change the formatting of your text. Highlight the text and select the appropriate option from the Formatting Toolbar. For example, you can change the font, font size, font color, alignmnet, or make the text bold, italic, or underline it.

2. You can also add dividers, headings, hyperlink the text and use bulleted or numbered lists to organize your text. The anchor links will be genreated for all the headings on the page which you can copy using the Copy Link option on the toolbar.

All the subheadings, e.g. H2, will be grouped under the main heading i.e. H1 on the community.

3. You can clear the formatting applied and reinstate the default formatting by clicking the Clear Format icon in the top right corner of the Formatting Toolbar. Additionally, using the Paint Format option, you can copy the formatting from one instance of text to another and apply the same font, size, color, etc.

4. You can increase or decrease indentation which refers to adjusting the space or distance between the beginning of a line of text and its left or right margin. It's a way of organizing and visually structuring content.

5. You can use Line Break to add a line between components for better readability and organization.

6. You can utilize superscript and subscript formatting in articles where you need to represent certain elements or equations accurately. For example, chemical formulas often require superscript and subscript notation to denote the number and arrangement of atoms in a molecule. Similarly, mathematical expressions, such as exponents or indices, often require superscript notation. To convert text to superscript or subscript, select the text you want to convert. Then, choose the superscript or subscript option from the toolbar above.

Interlinking Articles

Add via Public Articles

You can hyperlink the text with desired published articles by selecting the option Add via Public Articles.

On the Add Link pop-up window, you will view the list of all published articles, where you can use the search bar to search for the desired articles and also add any category and language filter(s).

Within the Smart Assist tab, you can choose to open these hyperlinked articles inline, directly within the tab, rather than opening them in a new tab. It also allows you to navigate backward to the previous article.

Enablement note:

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

Add via Private Articles

You can now hyperlink text within a private article to another private article by selecting the option "Add via Private Articles."

Add via Articles

This option allows you to select from both public and private articles, consolidating the separate options for adding public and private articles.

Enablement note:

To learn more about getting this capability enabled in your environment, please work with your Success Manager.

Insert media, tables and other components

Click the Addition icon on the left to add the following components-

Media

Hover over the Media icon to add an image, video, or any other file attachment. Once a video/image is added, you can resize it by dragging a two-headed arrow from bottom, right, and, bottom-right. While resizing, you will be able to see the current dimensions. To add alternative text (Alt text) to an image, simply click on the image, select the Alt Text option and provide a description.
When a video is uploaded for which the thumbnail and .vtt caption are added via the Digital Asset Manager, then the thumbnail/caption will be visible in the editor, Community, Live Chat, and Smart Assist tab.

Click on the image/video and then on the settings icon to resize it by specifying the width & height in px.
You can also lock aspect ratio, so changing any dimension (say width) will update the other dimension (height) according to the aspect ratio.
You can also get images/videos to span the full width and auto-height.
To prevent an image from opening in a pop-up, disable the lightbox feature for the image. When enabled, clicking on the article image, whether in the third pane, smart assist widget, or online platform, will open it in the modal view, with the option to download available at the top right. Clicking on the image again will zoom it.
Enabling captions for images added via DAM will automatically incorporate the image description as the caption. Enabling caption will automatically adjust the image to full width.
Images and videos incorporated through Digital Asset Manager (DAM) will automatically reflect any alterations made to them within DAM in real-time. This ensures that the media content within articles remains consistently up-to-date with any revisions or modifications made centrally in the DAM.

Drag and Drop Images and Videos into Article Editor

The article editor supports dragging and dropping media (images and videos) directly into the editor from your local file system. This eliminates the need for multiple clicks to upload media. Once the upload is successful, the files are uploaded to the CDN server, and the CDN link is embedded in the source HTML. This process eliminates the need to convert images to base64 format.

To drag and drop an image or video from your local system to the article editor, start by opening the article editor where you want to add the file. Locate the image or video on your local system, then click and hold the file with your mouse or touchpad (multiple files can be dragged and dropped simultaneously). Drag the file to the article editor window and release it into the article editor.

Wait for the file to upload; once the media is uploaded, the image will show in the article editor. Finally, ensure you save your changes in the article editor by either clicking the ‘Save as Draft’ button or publishing the article.

Copy and Paste Images into the Article Editor

The article editor also supports copy and pasting images directly into the editor from your local file system.

To copy and paste images into an article editor, start by opening the article editor where you want to add the image. Locate the image you want to copy on your local system or from another source. Right-click on the image and select "Copy" from the context menu or use the keyboard shortcut (Ctrl+C on Windows or Command+C on Mac). Multiple images can be copied and pasted simultaneously.

Next, click within the article editor where you want the image to appear. Right-click and select "Paste" from the context menu or use the keyboard shortcut (Ctrl+V on Windows or Command+V on Mac). Wait for the file to upload; once the media is uploaded, the image will show in the article editor. Finally, ensure you save your changes in the article editor by either clicking the ‘Save as Draft’ button or publishing the article.

Sections

Hover over the Sections icon to add sections.
Click the Addition icon on the left of the desired Section to add media, lists, background, YouTube and Vimeo videos, etc. to the section.
You can also make a