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Rich Text Carousel Template

Rich Text Carousel TemplateThe Rich Text Carousel Template in Sprinklr Live Chat allows users to apply rich text formatting—such as bold, italics, underline, strikethrough, and hyperlinks—to create visually engaging and interactive assets. Additionally, the Source Code option enables the integration

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

SH
Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started

RS
Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

SH
Beneficiary and Payer Information for Regulated Countries in Meta Ads

To comply with Meta's advertising policies, advertisers targeting certain countries may need to complete beneficiary and payer verification. This process helps verify the identities of individuals or organizations that benefit from or pay for the ads. In some cases, advertisers m

26.1

marketing

New Article

20.10

+3

Knowledge Base Article

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Facebook Advanced Capabilities

RS
Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Sprinklr AI+

SH
Create briefs using Sprinklr AI+

In this article, we will learn about how Sprinklr AI+ can assist you with briefing and enhance your briefing experience with various options that are available to you for assistance. With Sprinklr AI+ integration, you can Edit & Review Content and take various Actions on briefs fo

brief templates

marketing

ChatGPT

Knowledge Base Article

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Brief Template Actions

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Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

RS
Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Shift Change Requests

RS
Configure API Tool in Agent Copilot

API Tool enables Agent Copilot to interact with external systems by sending input data and receiving structured responses. This allows the Agent Copilot to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.Steps to Configure API ToolFollo

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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Supported Tools

RS
Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

Knowledge Base Article

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Global Variables

RS
Publishing using Contentful

OverviewIf you have a Contentful account integrated with Sprinklr, you can publish Messages through Contentful using the Sprinklr platform. Contentful allows you to create custom Content Types which can be used as templates when creating content. Any templates attached to your Contentful account can

marketing

#contentmarketing

#integrations

Knowledge Base Article

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Contentful & Sprinklr Integration

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Mapping Listening data to Products

TopicsTopics are the fundamental units to listen within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters, and sources. How to map Topics to a Product?Open the Add Product/Update Product window.Click on the Topics drop-down box under the S

Insights

Knowledge Base Article

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Sources

SH
Crisis Management: Reallocation of Queues

Unified Routing gives us the ability to manage the assignment of incoming calls of customers smoothly and proficiently. In the article, we will learn about how to manage call center queues if there are no active agents in the queue.Business Use CaseIn a call center, if the agents of one queue are no

Service

Knowledge Base Article

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Additional Use Cases

RS
Sprinklr Social: 20.2.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

RS
Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

Knowledge Base Article

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Sprinklr AI Agent Overview

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What are Automations?

Automations allow you to streamline and simplify your work by automating various tasks and actions. Automations help you save time, reduce manual work, and ensure that processes are carried out consistently.  Permissions You must be an owner or admin of the project to create, edit or delete an autom

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Getting Started

RS
Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

RS
Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Manage AI Agents