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Platform Accessibility in Distributed

Sprinklr Distributed is accessible and recognized as a WCAG 2.1 compliant platform.Sprinklr is committed to improving the customer experience management platform in terms of accessibility and compatibility for everyone. Accessibility features helps in areas where people with any form of disability s

Platform Accessibility in Distributed

Accessibility

social

Distributed

+3

Knowledge Base Article

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Miscellaneous (Distributed User)

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Add Tabs to a Production Dashboard

The Production Dashboard allows the user to track the status of campaigns, outbound messages, sub-campaigns, tasks, and assets. From this page, the user can view the full list of messages which have been drafted, sent for approvals, approved, rejected, or published. Additionally, a Campaign Manager

experience:space

tab configuration

release:N-A

product:marketing

+9

Knowledge Base Article

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Tabs Configuration

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How to Create LinkedIn Custom Audiences

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Create Custom Audience

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Integrating Adobe Workfront with Sprinklr

The Sprinklr and Adobe Workfront integration creates a seamless connection between Adobe Workfront’s campaign planning and Sprinklr’s publishing workflows. With this integration, teams can plan campaigns in Adobe Workfront and automatically create draft posts in Sprinklr with the relevant metadata a

26.1

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Adobe

RS
How to Create Brands in the Ads Creative Management App

The Ads Creative Management App (CMA) lets you create and manage brands in Sprinklr. You can set up brand accounts, define brand styles, and configure compliance settings. This helps you ensure that all creatives align with your brand identity and fit the specific channels you’re designing

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Brand Creation in Creative Management App

RS
LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Define Robots Meta Tags to Instruct Search Engines

Enhance the control over the indexing, following, and archiving behavior of knowledge base articles using the "no index," "no follow," and "no archive" tags. These tags offer advanced capabilities for SEO optimization and content management within your knowledge base.​N

Service

Knowledge Base Article

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Robots Meta Tags

SH
Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

social

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

experience:space

cloud:core

Rule Engine Action

Insights

+11

Knowledge Base Article

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Rule Engine

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Different Type of Segments in Sprinklr

Sprinklr is a social media management and customer experience platform that provides businesses with a comprehensive set of tools for managing their digital presence and engaging with customers. Within Sprinklr, audience segments can be created using various methods to target specific groups of cust

Service

Knowledge Base Article

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Different Types of Segment

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Create a Location-based Listening Topic

Learn how to create a Location-based Listening Topic to listen to user content from a specific area or location.Do you want to uncover valuable and precise insights analyze your brand or competitors on social media listen to the audience from a specified area or locationIn Sprinklr, you can get this

Insights

Location based listening

Knowledge Base Article

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Topic Creation & Setup

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Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Multi-Channel Messages in the Editorial Calendar

While viewing a multi-channel message (only applicable on multi-channel posts that are in draft status) within the week and day view in the Editorial Calendar, you can also view the details of multiple channels associated with that particular post. The calendar cards will highlight key information u

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

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Publishing with YouTube

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How to Use HTML Export in Ads Reporting

Sprinklr’s Scheduled Exports is used to set up automated reports for users, and it has various export types, such as PDF, Excel, PNG, PPT, and HTML+.HTML+ is an advanced export in which the entire content of the dashboard is embedded in the email body without the need for any clicks, downloads, or a

marketing

Knowledge Base Article

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Advanced Use Cases

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Automated User Onboarding Flows​

You can enhance the user onboarding process on the community by implementing automated guided workflows that seamlessly guide new users through essential steps such as account creation/verification, profile setup, and familiarization with community features. Additionally, these flows can be created

Service

Knowledge Base Article

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Sign-up/Sign-in Flows

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What is a Story Query?

Story Query is the fundamental unit in MM&A and the starting point to conduct any PR job function including brand monitoring, PR insights generation & crisis monitoring. For any analysis it is critical to have a relevant pool of data that you can use to monitor, analyze and report. Story Qu

Insights

Knowledge Base Article

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Story Query

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Golden Test Set for Scoring

The Golden Test Set feature enables users to evaluate the accuracy and effectiveness of their Smart FAQ models or AI Agent configurations through bulk testing. It provides a structured way to assess model performance against a predefined dataset, helping teams validate and refine their conversationa

Service

Knowledge Base Article

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Advanced use cases