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Multiple Choice Questions

The Multiple Choice Question (MCQ) feature lets respondents select one or more options from a predefined list of answers. This question type is crucial for collecting structured feedback, making data analysis easier, and ensuring consistency in survey responses.Multiple Choice Questions can be confi

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Ability to Set Execution time for Pipelines

The Execution Pipelines feature enables the generation of snapshot values for metrics at specific execution intervals. This functionality allows you to track the evolution of metrics over time, providing valuable insights into historical trends. By capturing these snapshots, users can make more info

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data Flow

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Extension Reporting

The Extension Reporting feature in Sprinklr enables you to create robust dashboards that provide granular visibility into external API calls made through Sprinklr Extensions.  By using this capability, you can:Track the performance of API integrations.Monitor real-time status codes and latency.

Insights

social

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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About Link in Bio

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Getting Started with Insights Hub

Insights Hub features four tabs for efficient navigation. The tab structure offers a seamless and organized way for users to navigate and interact with insights, promoting efficiency and user-friendly access to valuable information. Note: Work with your Success Manager to get this feature enabled. P

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Guided Workflow Display Components - Banner

OverviewThe banner component is designed to display messages for agents in various template formats, such as Warning, Success, Error, Disclosure, or Reminder, to effectively capture their attention. Each template includes specific symbols that visually convey the type of message to the agent.​Custom

Service

Knowledge Base Article

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Guided Workflow Canvas

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Date and Time Field

Date and time field type allows you to enter a date with a specific time from a pop-up calendar. The article outlines the steps to create a Date and Time Field in Entity Studio. Creating a Date and Time Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio f

Knowledge Base Article

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Fields and Relationship

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Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

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Reporting

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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Boost Snapchat Spotlight Videos

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Boost Snapchat Spotlight Videos

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Guided Workflow Display Components - Description Text

OverviewDescription Text can be used to display various types of content on the screen, including text, resource variables, images, videos, and tables. It offers customization options such as font, size, alignment, hyperlinks, and copyable text. The component supports dynamic updates based on contro

Service

Knowledge Base Article

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Guided Workflow Canvas

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Creating Surveys

The survey builder allows you to create and customize surveys to meet your specific needs. In the Survey Builder, you can create new surveys, edit, delete, and clone your existing surveys. Here, you'll see information on your existing surveys, including the Survey Name, Status, the number of Respons

Service

Knowledge Base Article

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Survey Builder

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Flutter - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions

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Sprinklr Social: 20.7 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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How to Add Multiple Images in Dynamic Product Ads

Add multiple images in Dynamic Product Ads to showcase your products and attract more customers by providing them with more choices to browse through.Product images in Dynamic Product Ads are important to showcase your products and help people recognize them in your ads on Facebook and Instagra

marketing

Knowledge Base Article

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How to add multiple images in Dynamic Product Ads

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Setting Up Adhoc Standard Live Chat Survey Distribution

Live Chat Standard Survey Distribution in Sprinklr sends customers a link to an external survey after a chat ends, rather than embedding questions in the chat. It’s easy to set up, supports complex survey designs, and ensures a consistent experience across channels.Business Use CasesPost-Chat Feedba

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Live Chat

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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Insights

social

Core Platform and Cross-Products Enhancements

+3

Knowledge Base Article

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v17.4.0 (April)