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Sprinklr AI+ Code Assistant

​The Code Assistant is an integrated support tool within the Custom Code Editor, designed to simplify the process of writing Groovy scripts. It offers three core capabilities: Summarize, Generate Code, and Debug Code to help users write accurate and efficient scripts with minimal effort. This featur

Service

Knowledge Base Article

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Groovy Coding Support in Guided Workflows

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Generate Content for Posts and Messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc., for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In additio

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

SH
How to Get AI Creative Insights Enabled

SUMMARYThis article covers the process to get an AI-powered insights dashboard enabledEnablement ProcessThis feature is available for all advertising partners. To enable this feature, send all logo files and brand names used by the brand to tickets@sprinklr.comBackfill of data will be done for the l

marketing

Knowledge Base Article

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Enablement

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AI Creative Insights Limitations

The AI Creative Insights feature offers valuable analytics for ad creatives, but there are some important limitations to consider. This article presents a comprehensive overview of these limitations, along with insights into the behaviors and nuances of the data engine.​Insights will now be availabl

marketing

Knowledge Base Article

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Functionalities

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AI+ Studio Feature Access Management for Social Listening & Benchmarking

AI+ capabilities are governed through AI+ Feature Access Record Manager in the AI+ Studio. This configuration allows admins to enable or disable specific AI-powered capabilities and control which users can access them. Depending on the feature, permissions may be controlled at either: Customer Level

Knowledge Base Article

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Sprinklr AI+

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Sprinklr AI+ powered Alerts Summarizer

In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer. ​Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts. ​Navigating AI+ Alerts S

Sprinklr AI+

Sprinklr AI+ Summarizer

Insights

Knowledge Base Article

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Sprinklr AI+

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Enable AI+ in Advocacy

AI+ is designed to make your content creation as effortless and engaging as possible. Here’s what you can achieve with Sprinklr AI+ on Advocacy.Personalized and Optimized Captions: AI+ enables advocates to create and fine-tune customized captions tailored for various social media platforms

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Advanced Use Cases of AI Creative Insights

Use case 1: Check which aspect ratio is performing better in a particular placementIn the creative elements tab, in the performance by aspect ratio widget, edit the widget to add a placement dimension which will give a breakdown of placement vs aspect ratioThis gives an idea of which aspect ratio is

marketing

Knowledge Base Article

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Advanced Use Cases

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Add Content Sources - Documents

Enhance your AI Agent’s capabilities by adding content sources. Uploading documents allows the AI Agent to reference them and provide accurate answers to user queries. Before you begin, review the setup process for creating an AI Agent.When to use documentsUse the Documents content source when your

Knowledge Base Article

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Knowledge Content

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

New Article

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Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Import training datasets using FPDI

Brands desire greater authority over their Text Classification training datasets. ​They prefer to have their data scientists create the training datasets themselves, determining which message variations to include, rather than relying on suggested messages from social and website sources. Additional

Insights

ai studio

Knowledge Base Article

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Import Training Datasets Using FPDI

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Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Introduction to Agent Copilot

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What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Add a Deflection Tool

The Deflection Tool reroutes inquiries to the most suitable channels, boosting workflow efficiency and user experience. For example, customer emails can be redirected to live chat, while social media tech support queries go to a dedicated help desk.Steps to Configure Deflection SkillFollow the steps

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

Service

Knowledge Base Article

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Getting Started

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Introduction of Automated Checklist Builder

In Quality Management, both Manual Audit Checklists and Automated Checklists are built on the same underlying framework and use a common entry point through the Checklist Builder. While both are applied differently in manual and automated workflows, their structure, creation flow, core configuration

Service

Knowledge Base Article

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Introduction

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Introduction to Knowledge Content

Knowledge Content plays a crucial role in enhancing the accuracy and relevance of AI Agent responses. Users can upload various content sources such as documents, FAQs, and knowledge articles. The AI Agent leverages this information using Retrieval-Augmented Generation (RAG) to deliver precise and co

Knowledge Base Article

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Knowledge Content

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Route to Agent Tool

The Route to Agent Tool allows an AI Agent to seamlessly transfer a conversation to a human agent when automation reaches its limits. This ensures that users receive timely assistance during complex or sensitive interactions. It enables smooth handoffs from AI Agent to human agent to improve user sa

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Core Tools

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Additional Settings 

Additional Settings allow you to configure advanced settings such as AI provider selection, model configuration, and PII (Personally Identifiable Information) masking, etc. These settings ensure the Agent Copilot meets your organization’s compliance, privacy, and performance requirements.This is the

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Additional Settings