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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​The Record Page

Service

Knowledge Base Article

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Overview

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

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Knowledge Base Article

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Platform Modules

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Drilldown to Queue Pending and In-progress Cases

Unified Routing provides the capability to supervisors to view details of specific queues which helps in analysing how cases are assigning to the agents. To view queue details, Click on three dots beside any work queue name and click View Details. This will open a third pane on the right with differ

Service

Knowledge Base Article

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Queue monitoring

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Sprinklr Service: 20.4.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service&#

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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TikTok Advertising Parity

Learn about Sprinklr's capabilities on TikTok advertising that are at par and even better than you can get on the native platform.​Last reviewed: 4th Nov 2025Last updated: 4th Nov 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date deno

marketing

Knowledge Base Article

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Advertising Channel Parity

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Data Ingestion Using FTP Connector

Data ingestion using SFTP involves the process of transferring data files from external sources, such as remote servers, to a designated location within Sprinklr’s infrastructure. This approach allows seamless and automated collection of data from various sources into a centralized data repository,

Service

Knowledge Base Article

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Connectors in Data Collection

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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

Service

Knowledge Base Article

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Reporting

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Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Ad Set

Ad Objective to Supported Ad FormatAdObjective (adObjective)Supported Ad Formats (adFormat)Website VisitSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, MESSAGE_AD, CONVERSATION_AD, SPOTLIGHT, EVENT_ADBrand AwarenessSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, CONVERSATION_AD, DOCU

marketing

Knowledge Base Article

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LinkedIn

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Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Guided Workflow Screen Components - Picklist Input

A picklist is an input field that enables users to select a predefined option from a drop-down menu. It is commonly used within workflows to represent specific actions or states, aiding in tasks such as information gathering, decision-making, and process automation.Key applications of picklists incl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Guided Workflow Canvas

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Setting Up Adhoc Standard Live Chat Survey Distribution

Live Chat Standard Survey Distribution in Sprinklr sends customers a link to an external survey after a chat ends, rather than embedding questions in the chat. It’s easy to set up, supports complex survey designs, and ensures a consistent experience across channels.Business Use CasesPost-Chat Feedba

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Live Chat

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

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Setting up ACW

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Channel Overview - Live Chat

The Channel Overview - Live Chat summary offers a comprehensive overview, including the total number of cases, counts of open and closed cases, first resolution time, service level compliance for first resolution, average case closure duration, interaction details, and the current status of all case

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Paid Pre Publishing Rule Conditions & Actions

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Helper Endpoints

Endpoint: POST /paid/resource/user/accountsRequest Body:Field NameField TypeDescriptionaccountUserIdStringThe unique identifier of the account user.destinationTypeEnumThe type of destination associated with the ad or request.adObjectiveEnumThe objective of the advertisement campaign.startLongThe sta

marketing

Knowledge Base Article

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Helper Endpoint

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How to Create and Use Facebook Playable Ads

Playable Ads are interactive video ads that let users try out the core functionality of an app or game, like a free demo, before they choose to download it. This will allow mobile app advertisers to drive higher quality and higher-intent users to install their apps with a try-before-you-buy experien

marketing

Knowledge Base Article

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Create and Use Facebook Playable Ads

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Channel Overview - Social

The Channel Overview – Social Report is a powerful analytics and monitoring tool designed for contact centers and customer engagement platforms. It delivers both real-time and historical insights into customer interactions across social media channels such as Facebook, X (formerly Twitter), Instagra

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Capabilities and Limitations for Major Social Channels

Below is detailed summary of Sprinklr's supported capabilities and functionality by different social channels.​Facebook​FeatureActionDesktopMobileNotesGeneral CapabilitiesPage (Global / Local)AuthenticateYesNo​URL to native account pageAuthenticateYesNo​Business Manager AccountAuthenticateYesNo

experience:space

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release:N-A

social channel capabilities

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Knowledge Base Article

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Channels