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Model Verification and Versioning within Contact Driver Models

The Versioning feature enables you to make changes in Contact Driver Models without affecting the existing deployed by efficient version management. Additionally, this also allows you to leverage AI to verify Contact Driver Models by checking for errors & warnings for each Contact Driver Group /

Service

Knowledge Base Article

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Creating Contact Driver Models

SH
Measuring Performance via Golden Test Set

Before you start, See How to Setup Golden Test Set?Steps to view performanceMake sure that the Perfomance Calculation for the golden test has been processed.​​​​Switch to different versions to view and compare golden test set reports. You will view the following columns for each version.Support - Nu

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Set Up NLU Based Intents

SH
Sharing Care Console Record Pages

Care Console is a unified workspace that enables agents to manage cases and resolve customer queries with a comprehensive 360° view. Administrators can customize and configure the Care Console layout to meet specific business requirements. Care Console module also supports multiple layouts, allowing

Service

Knowledge Base Article

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Sharing of record pages

RS
Best Practices for Parameter Discovery

Clear and Specific Guidelines for ParametersDefine guidelines clearly and objectively to eliminate any ambiguity or subjectivity. Use specific criteria and concrete examples to ensure consistent interpretation and improve the AI model's accuracy. Avoid vague language that can lead to multiple interp

Service

Knowledge Base Article

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Best Practices

RS
React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

RS
Preview/Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Use CasesYou

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

RS
Jira Connector FAQs

​Can I link multiple Jira tickets to a single Sprinklr case?By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.How often does the integration sync data between Sprinklr and Jira?The sync frequency can be configured based on your needs, typically ranging fro

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

RS
Forecast Driven Distribution

The Forecast Driven Distribution feature enables the administrator to efficiently distribute cases among user groups based on the forecast generated for different Work Types. In-case there is no active forecast, the system then distributes cases using fallback percentages for all groups. Also, by se

Service

Knowledge Base Article

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Setting up Queues

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Advantage+ Sales and App Promotion

Facebook Advantage+ Sales and App Promotion help improve ad efficiency and personalization by using Meta’s advanced automation and AI-driven optimization.Advantage+ Sales Campaigns(ASC) are designed for e-commerce, retail, direct-to-consumer, and brand advertisers looking to drive better perfor

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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TikTok Reporting Glossary

Leverage this detailed list of TikTok reporting metrics to generate reports on TikTok campaigns and improve their performance.Steps to generate reporting for TikTok BusinessClick the New Tab icon  in your Sprinklr platform. Under the Sprinklr Social tab, click Reporting 

TikTok Glossary

TikTok Reporting

TikTok Dimensions

social

+6

Knowledge Base Article

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Report on TikTok Activities

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How to Configure Ads Day Parting

Dayparting is primarily driven by legal regulations where brands in certain business categories aren’t allowed to run ads during certain days and hours. For example, Liquor brands can’t run ads during the night in the UK.Strategy Group allows you to schedule your ads for different days of the week a

marketing

Knowledge Base Article

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Getting Started

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Ad Comment Moderation for TikTok

Learn about the new TikTok comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.​What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that c

marketing

Ad Comment Moderation

TikTok

Advertising

Knowledge Base Article

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TikTok

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How to Optimize Ads based on Performance using Paid Rules

This article will show you an example of setting up a Rule to monitor the performance of Facebook Engagement campaign. For more details of Paid Rule Use Cases, see here.​Go to Sprinklr Marketing (Ads) > Optimization > Manage Rules > Customer > Paid > Create New Rule​Firstly, we want t

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Capacity Simulator​

The Unified Routing Capacity Simulator enables administrators and configurators to explore various scenarios concerning case assignments. It offers insights into whether a case will be assigned or not, along with the underlying reasons. Additionally, the simulator aids in understanding advanced use

Service

Knowledge Base Article

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Setting up Agent Capacity

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Create Viber Service Templates

You can create templates for Viber Service accounts in Sprinklr to streamline and enhance customer communication on the Viber Service platform. These templates include post assets, list messages, and carousel messages. Supported Formats and Size LimitationsWhen using Viber Service accounts for busin

Service

Knowledge Base Article

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Publishing

SH
How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

RS
How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

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Knowledge Content

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Profile Management (Distributed Users)

As a Distributed User, you can make changes to the profile information of your business social accounts, however, these will be monitored by the admins and will go live only after the admin(s) approve them. This feature helps brands monitor if their employees or social media executives share social

Distributed User

Manage Profiles on Distributed

social

Distributed

+4

Knowledge Base Article

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Governance (Distributed Admin)