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Styling Survey: Styling in Presentation Mode

Presentation Mode in survey design provides a full-screen, single-question-per-page layout that boosts respondent focus and engagement. This immersive style creates a distraction-free environment, guiding participants smoothly through the survey while preserving a clean, polished look.For the busine

Insights

Knowledge Base Article

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Survey Styling

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How to Create LinkedIn Custom Audiences

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Create Custom Audience

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Publish Snapchat Story via Sprinklr

This article will cover the steps and guidelines on how to publish a Story to Public Profiles( linked to Snapchat Business account) using Sprinklr. Note: This capability needs a specific setup. Get in touch with your Success Manager to get this capability enabled in your environment. Steps to Publi

Publish Snapchat Story

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Snapchat Story

Publish Snapchat Story via Sprinklr

Knowledge Base Article

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Snapchat Business

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Add a TikTok Shop Customer Service Chat Account

Sprinklr supports TikTok Shop integration, enabling brands to deliver a unified customer service experience at scale. By connecting your TikTok Shop account to Sprinklr, you can manage customer conversations in one place, alongside other messaging channels. Note: Access to this feature is controlled

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Sprinklr Service

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Service

Knowledge Base Article

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TikTok Shop Customer Service Chat

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Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

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Sprinklr Service

New Article

Service

Knowledge Base Article

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IVR Use Cases

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Manage a Sprinklr Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

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Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Add product tags to Instagram posts/reels

This article helps you with the ways to tag products to your Instagram Post while publishing through Sprinklr. Pre-requisitiesIf you're a business, you must be approved and set up for Instagram Shopping. For more information, see Instagram Shopping.Re-authenticate your Facebook Page (linked to the I

social

Knowledge Base Article

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Other Publishing Capabilities

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About Gallery

OverviewGallery is powered by two different types of data - these can be used exclusive of one another, or can both be used to populate the content for the Gallery. All content must be pulled in through an Engagement Dashboard column because it is the only source the Gallery Product points to.Owned

experience:space

Display - SES

cloud:commerce

gallery features

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Knowledge Base Article

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Gallery

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Service

Knowledge Base Article

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Voice Recordings

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

social

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Reply Box Functionalities

The Reply Box is a core component of the Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and

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Knowledge Base Article

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Introduction to Unified Agent Desktop

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Automatically Optimize Videos for Publishing

Video optimization tool helps in converting user video file format, compressing it to reduce the file size, and performing other editing tasks, so the video looks perfect. w.r.t channel specifications while publishing a video through Sprinklr. Video optimization in Sprinklr is available for Facebook

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Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Advanced capabilities

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Ad Comment Moderation Overview

Automate comment moderation and management workflow to analyze conversations proactively, trigger timely responses and eliminate unwanted comments.​Ads on Social Media bring in different types of comments from various people, and Sprinklr can help you see the comments across multiple channels and Pa

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Overview

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Request access for unshared Projects and Portfolios

The user can request to be added as a collaborator of a project or portfolio if he/she has the link of the same. Let’s see how to you can request for portfolio/project access. 1. Open URL of a portfolio/project not shared with you in your browser.     2. Click on “Request Permission” button.  3. The

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PM_PORTFOLIOS_2

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Sharing and Access

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MCP Protocol

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Service

Knowledge Base Article

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Dynamic Workflow

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Add Reddit Post Flair in Quick Publisher

Introduction​Reddit Post Flair is a special tagging system that you can enable for your community. It allows moderators and community members to create visual flags for tagged content. This can help categorize post content types, flag content about specific subtopics, tag posts with removal reasons,

social

Knowledge Base Article

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Engage, publish and report on Reddit

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How to use Approved Creatives in Ad Campaigns

You can use approved Creatives as templates while selecting existing creatives in the Ads Composer. Using an approved Creative, you can create multiple unique posts with unique tracking. With the ability to quickly select from existing Creatives, you can efficiently create new ads and make changes t

marketing

Knowledge Base Article

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Approval Workflows