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Direct Message (DM) Enablement Process in Sina Weibo

OverviewSina Weibo is a Chinese microblogging platform that blends features of Twitter and Facebook, making it one of the most widely used social media sites in China. In this article, we will walk you through how to enable the DM functionality in Sina Weibo.PrerequisitesAccount must be a verified o

social

Sprinklr Social

Channels - SES

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Engagement in Sina Weibo

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Create Custom Fields for AI Studio

Custom fields offer a significant advantage in that they enable the creation of attributes that may not be present by default in the Sprinklr platform. ​By creating custom fields in AI Studio, you can streamline the organization of your AI projects according to business units and generate correspond

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ai studio

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Create Custom Fields for AI Studio

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What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

Service

Knowledge Base Article

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Setup NLU-Based Intents

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Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

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Knowledge Base Article

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Voice Use Cases

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Snapchat Smart Budget

Snapchat Smart Budget automatically optimizes your campaign budget by distributing it across ad sets. It helps you get the best possible performance based on your selected delivery optimization and bid strategy.This article explains how to enable Smart Budget for supported Snapchat campaig

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Custom metrics in Media Monitoring & Analytics

Custom Metrics allows you to create your own derived metrics using standard reporting metrics. These custom metrics can be used to collect and analyze data that reporting does not track automatically. Custom Metrics offer the capability to build dynamic metrics based on industry-standard norms and v

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Knowledge Base Article

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Data related

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LinkedIn Connected TV (CTV) Ads

Expand your reach and engage your audience with premium video ads on larger screens using LinkedIn CTV Ads. Leveraging LinkedIn's extensive network of one billion professionals, these ads are powered by valuable first-party data. In this article, you will learn how to enable LinkedIn CTV ads for you

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Add Multiple Account Administrators with Multiple Authorization Tokens (LinkedIn)

Multiple authorization tokens enable multiple users to be recognized administrators for same LinkedIn account within Sprinklr. If one admin’s token becomes invalid—for any reason outlined in this article—the account remains active, allowing other authorized users to continue publishing and engaging

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Knowledge Base Article

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Getting started

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Sending Follow up Emails/SMS to Customers

​Pre-requisite for configuring this node in ACW: Sprinklr Voice should be enabled for the environment and your user should have ACW View, Edit or Create permission​After agent fills ACW, a brand may need to send various communications to the customer on their preferred channels. This can include sen

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Knowledge Base Article

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Sending follow up emails/sms to customers

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

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Sprinklr AI+ - SES

Social - SES

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Sprinklr AI+

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FAQs

Smart Response Compliance FAQsHow does a Smart Response Compliance model work?The model takes into consideration the context of the text entered, and also the words and phrases used so that if the use of a particular word or phrase is causing the non-compliance of the response, the model will flag i

Response Compliance

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Response Compliance

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

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Reporting - SES

Social - SES

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Alerts

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Sprinklr Service: 19.11.1 Capabilities and Enhancements

Sprinklr Service's latest 19.11.1 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Sprinklr ServiceSprinklr Marketin

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social

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19.11.1 Patch (Dec 3-18, '24)

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Customize the Start Month of the Year in Editorial Calendar

You can customize the start month of the year in the Editorial Calendar as per your requirements, as the financial year across various countries starts in different months. For example, in the US, the financial year starts in October and in India, the financial year starts in March. This also automa

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Import/Migrate your CMS data to Sprinklr Knowledge Base

Moving your current content to a new content management system can be a cumbersome process, requiring several steps to ensure a successful migration. Switching your CMS can seem daunting since no two systems interpret data in precisely the same way. Don’t worry; we’re here to help!​Easily migrate al

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Knowledge Base Article

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Migrate Existing Content

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

social

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Knowledge Base Article

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Getting started

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)Fill the request form Link

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Train Your Logo

Knowledge Base Article

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Setting Up Logo

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Setting Up Transaction Fields (Global Level)

Transaction fields capture and store key metadata from each customer interaction, such as transaction type, product details, and interaction date. The values stored in these fields help personalize survey distribution, analyze customer interactions, and generate custom reports. These fields help bus

Sprinklr Insights

Insights

New Article

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Global Settings

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Bot Message Feedback in Live Chat

The Bot Message Feedback feature enables users to provide real-time reactions to individual bot messages using intuitive thumbs-up (like) and thumbs-down(dislike) icons. This feedback is stored at the message level and integrated into reporting dashboards, allowing brands to assess sentiment, identi

Sprinklr Service

20.7.1

20.10

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User feedback on bot messages

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Response Stream

The Response Stream widget presents a live, updating flow of survey text answers. It shows sentiment, categories, and labels with the exact comments, allowing analysts to investigate feedback within its context, all without exiting the dashboards.Business Use CaseReal‑time verbatim feed: Stream surv

Insights

Knowledge Base Article

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CFM Visualizations