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Progressive Screener: A Simpler Way to Onboard Users in Advocacy

OverviewProgressive Screener (also called Screener v2) is a redesigned onboarding experience in Advocacy that makes signup faster and simpler.Previously, users had to complete all screener questions before entering the platform. This often resulted in long and repetitive forms, duplicated informatio

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Screener V2

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Customer Authentication in Care Console and Agent Console

Customer authentication is often critical in digital care for regulated industries that deal with sensitive customer information such as banking, telecom, healthcare, hospitality, etc.When a user approaches a brand for any assistance, validating that person's identity establishes trust for furt

Service

Knowledge Base Article

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Customer Authentication

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Guided Workflow Canvas - UI Capabilities

This article provides detailed information on the Guided Workflow Canvas UI capabilities. ​​Actions on a NodeHover over the card to perform the following quick actions: Edit Element: Modify the properties of the element.Delete Element: Remove the element from the workflow.Once you click on the optio

Service

Knowledge Base Article

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Guided Workflow Canvas

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Configure Dialog Tree as a Task

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

26.1

Sprinklr Service

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Tasks

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Managing Survey Response Overview

Survey analytics are essential for uncovering actionable insights, and the Survey Response Quality Detection feature plays a key role in ensuring data reliability by identifying and flagging low-quality responses. As responses are received across any channel, this feature immediately begins evaluati

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Managing Response Quality

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How to Show information in Guided workflow?

There are several ways to show information in a guided workflow, depending on the type of information and the context in which it is being presented. Some common methods include:Description Text Description text is used to convey any type of information to the agent. In an agent-facing GW, it can be

Service

Knowledge Base Article

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Creating a Guided Workflow

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Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Service

Knowledge Base Article

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Configuration

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Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

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Knowledge Base Article

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Roles and Permissions

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Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

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Report on LinkedIn activities

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Guided Workflow Screen Components - Attach File

OverviewThe Attach File feature in a form allows users to upload and submit files as part of their response or input. This feature is typically used to gather additional documents, images, or relevant files needed for processing, validation, or record-keeping. This feature is commonly used in applic

26.1

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Guided Workflow Canvas

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Twitter - Standard Reporting Dashboard

You can use Twitter Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards

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Introduction to AI+ Studio

AI+ Studio is a one-stop platform for managing various AI features across different product suites in Sprinklr. This unified platform allows businesses to customize and deploy AI solutions tailored to their specific use cases, enhancing efficiency and effectiveness across the board. It is designed t

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to AI+ Studio

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Sprinklr Assist

OverviewSprinklr Assist, powered by ​Sprinklr AI+, is your in-platform AI assistant designed to help you navigate Sprinklr with ease. Whether you're just getting started with the platform or seeking answers about Sprinklr's features​, Sprinklr Assist provides instant access to helpful reso

Publishing - SES

social

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Sprinklr AI+

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Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

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How to Set Up Progressive Screener (V2) in Advocacy

Overview​This article explains how to set up Progressive Screener (V2) in Advocacy. It walks through enabling the feature, configuring screener questions, using existing user data, and publishing changes. Use this guide to ensure a streamlined onboarding experience while maintaining accurate data co

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

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Screener V2

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Sprinklr Marketing: 20.7.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

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Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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Permission to Save as Draft

Overview A new Publishing permission can be enabled in Sprinklr environments to control users' ability to save posts as drafts. When enabled, this permission will control the visibility of the Save as Draft option on outbound messages. For certain users who do not have access to the Planner or

video:no

cloud:core

marketing

release:10-1-0

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Roles and Permissions

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Channel Analytics

About Channel Analytics DashboardIn the Channel Analytics Dashboard, you can view Engagement over time, Engagement by Channel, Message Scorecard, and Engagement by Account. Each of these widgets can be drilled down for more in-depth reporting.You can access this dashboard by:Click the New Tab icon. 

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Youtube - Standard Reporting Dashboard

You can use Youtube Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wit

social

Reporting - SES

Social - SES

Knowledge Base Article

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Standard reporting dashboards