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Introduction to Smart Rules

About 70% of consumers yearn for a more personalized ad experience. The key to delivering a personalized ad experience is:Perfect message + Perfect audience + Perfect timing​Picking the right time to advertise is not easy. It can vary by industry, brand, seasonality, and audience. Here are some exam

marketing

Knowledge Base Article

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Getting Started

RS
Update Existing Style Kits

OverviewThis article outlines an enhancement in the Display module that enables users to edit and update existing style kits. Previously, style kits were reusable but not editable, requiring users to recreate them from scratch whenever layout, branding, or presentation requirements changed, resultin

Display - SES

26.1

Sprinklr Display and Presentations

social

+1

Knowledge Base Article

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Display

RS
Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

RS
Capturing HAR Logs in Chrome and Microsoft Edge

OverviewA HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues th

Knowledge Base Article

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Capturing HAR Logs in Chrome and Microsoft Edge

RS
Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Beneficiary and Payer Information for Regulated Countries in Meta Ads

To comply with Meta's advertising policies, advertisers targeting certain countries may need to complete beneficiary and payer verification. This process helps verify the identities of individuals or organizations that benefit from or pay for the ads. In some cases, advertisers m

26.1

marketing

New Article

20.10

+3

Knowledge Base Article

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Facebook Advanced Capabilities

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

RS
Configure Dialogue Tree as Task in Agent Copilot

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Dialogue Tree as a Task

RS
Bluesky as a Listening Source

Bluesky is a social media platform like X (formerly Twitter) that allows users to share short messages, images, and videos. By adding Bluesky as a Listening Source, you can listen to and learn from Bluesky data.Release Note: Bluesky will be available as a listening source in the 20.2 release, schedu

Insights

Knowledge Base Article

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Social Networks

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

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Permissions Required for MM&A Modules

RS
Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Call Controls Functionalities for Supervisor Persona

SH
Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Shift Change Requests

RS
Configure API Tool in Agent Copilot

API Tool enables Agent Copilot to interact with external systems by sending input data and receiving structured responses. This allows the Agent Copilot to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.Steps to Configure API ToolFollo

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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Supported Tools

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Deep Research in Sprinklr Copilot

Deep Research is an advanced research mode within Copilot that generates research-grade analytical reports alongside high‑quality conversational interactions.. It prioritizes depth and reliability over speed by expanding data sources, applying multi-step analysis, and producing structured outputs wi

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Sprinklr AI+

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

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Entry Points

RS
Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

RS
Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides

RS
Overview of Sprinklr Surveys

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to bo

Sprinklr Insights

Insights

20.10

cfm-surveys

+1

Knowledge Base Article

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Introduction to Customer Feedback Management

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Facebook and Instagram Partnership Ads