Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

Service

Knowledge Base Article

 • 

Voicebots - Introduction & Use Cases

RS
Setting up Closed Loop Feedback

Closed-loop feedback in Sprinklr allows brands to take immediate action based on customer responses by creating, assigning, and escalating cases based on survey feedback. Let’s examine the setup in detail.Prerequisites for Setting Up Closed-Loop FeedbackEscalation Criteria: Brands can automatically

Insights

Knowledge Base Article

 • 

Setting Up Closed Loop Feedback

RS
Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

Service

Knowledge Base Article

 • 

GenAI-Based Intents and Entities(Zero Shot)

RS
Trigger Survey Inside the Live Chat Widget

Agents can trigger surveys directly inside Sprinklr Live Chat to collect customer feedback in real time. By embedding surveys within the conversation flow, brands can reduce clicks and create a seamless, consistent user experience, helping boost response rates and capture valuable insights instantly

Knowledge Base Article

 • 

Live Chat Survey

SH
Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Service

Knowledge Base Article

 • 

Introduction to Agent Desktop Layout

SH
Instagram Reels Insights

By analyzing Reels performance data, brands can identify which types of content perform well and adjust their strategy accordingly to create more engaging content and reach a wider audience. We provide multiple metrics to brands for measuring the success of their Reels content and determining whethe

social

Knowledge Base Article

 • 

Reporting Glossary

SH
Crisis Management: Reallocation of Queues

Unified Routing gives us the ability to manage the assignment of incoming calls of customers smoothly and proficiently. In the article, we will learn about how to manage call center queues if there are no active agents in the queue.Business Use CaseIn a call center, if the agents of one queue are no

Service

Knowledge Base Article

 • 

Additional Use Cases

RS
Sprinklr Social: 20.2.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2.1 Patch (26th Feb '25 Onwards)

SH
Mapping Listening data to Products

TopicsTopics are the fundamental units to listen within Sprinklr. They are composed of queries, constructed with keywords or Keyword Lists, boolean operators, filters, and sources. How to map Topics to a Product?Open the Add Product/Update Product window.Click on the Topics drop-down box under the S

Insights

Knowledge Base Article

 • 

Sources

RS
Publishing using Contentful

OverviewIf you have a Contentful account integrated with Sprinklr, you can publish Messages through Contentful using the Sprinklr platform. Contentful allows you to create custom Content Types which can be used as templates when creating content. Any templates attached to your Contentful account can

marketing

#contentmarketing

#integrations

Knowledge Base Article

 • 

Contentful & Sprinklr Integration

SH
What are Automations?

Automations allow you to streamline and simplify your work by automating various tasks and actions. Automations help you save time, reduce manual work, and ensure that processes are carried out consistently.  Permissions You must be an owner or admin of the project to create, edit or delete an autom

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

 • 

Getting Started

RS
Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

 • 

Stack Exchange

RS
Organizing Survey Questions in Pages

Organizing survey questions into pages allows you to logically group and structure them, creating a smoother and more intuitive experience for respondents. This approach improves clarity, enhances engagement, and helps reduce survey fatigue by breaking the survey into manageable sections. Grouping q

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Special Pages

RS
Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

 • 

Live Chat Mobile FAQ

SH
Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
TikTok Reach and Frequency Campaigns

Control the audiences you reach and the number of times they are exposed to your ad messaging through transparent media planning and predictable delivery of branding campaigns.Reach & Frequency (R&F) is a campaign buying type on TikTok that lets you control the audiences you reach and the nu

marketing

Knowledge Base Article

 • 

TikTok Advanced Capabilities

RS
TikTok Smart+ Campaigns

Running successful ads requires businesses to invest time and resources to meet their performance goals. Smart+ Campaigns simplify this process by allowing you to create a single, AI-powered campaign that supports all your performance objectives. Automating the process to manage campa

marketing

Knowledge Base Article

 • 

Publish TikTok Ads

RS
Use Case Hub Configuration

With the Use Case Hub, organizations can execute use cases in just two guided steps. By tapping into Sprinklr’s brand database and built‑in industry intelligence, the hub delivers actionable insights tailored to business objectives. Across industries, whether retail, financial services, technology,

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

Use Case Hub

RS
Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

 • 

Time Off Management

SH
Dashboard FAQs

Below are some of the frequently asked questions about the Location Insights dashboard –How to see edit/delete insights on mentions?In order to edit/delete an insight, double-click on the mention to view it in the third pane. Please check this KB article for more information on this.How to enable pe

Location Insights Dashboards

Insights

Knowledge Base Article

 • 

FAQs