SPRINKLR FOR THE FEDERAL GOVERNMENT

25+ Federal agencies trust Sprinklr to enhance citizen experience

Reach, engage, and listen to citizens on their preferred channels
and manage crises proactively from one unified platform

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“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.” 

Zack Schwartz - New
Zack Schwartz,
Deputy Division Chief U.S. Census Bureau, Dept. of Commerce, Baltimore, Maryland
US Census Bureau
Sprinklr helps the Census Bureau create a strong social and engagement strategy
The U.S. Census Bureau uses Sprinklr to manage the increasing volume of inbound queries and proactively monitor social media for misinformation, and identify threats that could affect the agency’s reputation.
LEARN MORE

“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.” 

Zack Schwartz - New
Zack Schwartz,
Deputy Division Chief U.S. Census Bureau, Dept. of Commerce, Baltimore, Maryland
US Census Bureau
Sprinklr helps the Census Bureau create a strong social and engagement strategy
The U.S. Census Bureau uses Sprinklr to manage the increasing volume of inbound queries and proactively monitor social media for misinformation, and identify threats that could affect the agency’s reputation.
LEARN MORE

“Utilizing Sprinklr Citizen XM has given us the ability to connect with the American public where they are. That’s something that we are really proud of.” 

Zack Schwartz - New
Zack Schwartz,
Deputy Division Chief U.S. Census Bureau, Dept. of Commerce, Baltimore, Maryland
US Census Bureau
Sprinklr helps the Census Bureau create a strong social and engagement strategy
The U.S. Census Bureau uses Sprinklr to manage the increasing volume of inbound queries and proactively monitor social media for misinformation, and identify threats that could affect the agency’s reputation.
LEARN MORE

Social and digital care for citizens

Ensure wide channel coverage with 30+ channels to reach citizens and service members on their preferred channels

Sprinklr allows for conversations happening across multiple channels to be brought into a single view to ensure effortless responses, agent efficiency and accuracy for US Federal social care teams.

Reach citizens on their preferred channels

Engage with citizens and respond in a swift manner to service questions or complaints on 30+ social and digital channels through a single platform.

Omnichannel coverage

Manage social care at a case level

Manage social care at a case level, and not the message level to ensure better customer service for the constituents.

Case management

Handle more cases with Gen AI powered bots

Use Sprinklr chatbots to address citizens’ queries to reduce burden on agents and improve response time.

Conversational AI +

Citizen insights and crisis management

Capture citizen and user feedback in real-time with industry-best coverage

Effortlessly integrate 30+ social and digital channels, 400K+ media sources and 1B+ websites, and review sites with owned data for a complete, 360-degree view of citizen feedback.

Improve perception about your agency and services

Monitor public sentiment on your products and services across 30+ social and digital channels using a single platform. Identify issues and misinformation early to provide timely resolution and ensure minimal disruption to services.

Enhance perception

Respond to crises in real time and reduce compliance risks

Route critical insights to the right team for social communication of identified crisis. Mitigate the risk of inappropriate publishing by pausing all marketing campaigns with the click of a button.

Crisis management

Improve social recruitment and share of voice

Enhance your share of voice to discover, connect, and recruit quality candidates

 Optimize ad campaigns on over 10 social channels with Sprinklr's AI-powered platform, offering automated workflows, AI optimization, detailed cross-channel reporting, and robust governance.

Scale recruitment on social channels and discover the right talent

Run targeted social recruitment campaigns on all major platforms to increase flow of applications and attract untapped talent through engaging and exciting advertisements at scale.

Scale recruitment

Enhance public engagement with targeted content

Drive greater public engagement with better targeted content. Preemptively notify citizens about current and upcoming developments, enhancing transparency and reducing citizen queries.

Improve share of voice

Unify in a compliant manner

Manage multiple social handles and accounts on a unified platform and collaborate on campaigns in a compliant manner, with a global framework for governance and moderation.

Ensure compliance

Department of Defense (DoD) partners utilize Sprinklr to
manage their social media and digital brands

Department of Defense - Customer Story

DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.

With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.

83% +

Accurate intent detection rate with Sprinklr AI

Read similar story
Department of Defense - Customer Story

DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.

With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.

83% +

Accurate intent detection rate with Sprinklr AI

Read similar story
Department of Defense - Customer Story

DoD needed a solution that enabled it to have a presence on social media while remaining compliant with government regulations.

With Sprinklr, the organization’s users work from one unified platform with workflows that assure strong governance- allowing only approved assets to be published to social channels. The organization also monitors social conversations to detect and get ahead of any potential crisis.

83% +

Accurate intent detection rate with Sprinklr AI

Read similar story