Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
CTT Portugal Post, Portugal’s Postal Operator, Selects Sprinklr to Accelerate its Digital Customer Experience Strategy
The national postal service and leading logistics operator of Portugal is partnering with Sprinklr to modernize its digital customer service capabilities while automating manual processes with AI
NEW YORK, NY — February 25, 2021 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity.
Founded in 1520 and holding the honor as the oldest Portuguese company still in operation, CTT has a long history of reinventing itself for the modern customer. Looking for a strategic way to improve digital services during the COVID-19 pandemic, CTT turned to Sprinklr for support. CTT is leveraging Sprinklr Social Engagement & Sales, Modern Research and Modern Care for the following use cases:
● Improve Digital Customer Service: Sprinklr’s AI capabilities will help CTT route emails and calls to efficient modern channels and serve customers faster on the channel they prefer.
● Enable Consistent and Efficient Communication: With social engagement, listening, and customer care on one Sprinklr platform, CTT can communicate more efficiently with a complete customer view.
● Increase Employee Productivity: CTT’s digital, customer service, HR, and sales teams can collaborate on one Sprinklr platform – enabling teams to share insights and increase productivity.
Comments on the news:
“Our company has been continuously innovating over 500 years,” said Nuno Matos, Head of Digital, Transformation and Innovation at CTT Portugal Post. “From supporting our clients’ day-to-day needs and requests via modern channels to improving digital and mobile experiences, Sprinklr will help us take our customer experience to the next level. We’re excited to partner with Sprinklr to put digital experiences, collaboration, and advanced AI and at the center of our growth strategy.”
“With the pandemic accelerating the shift to digital services and impacting the delivery of mail – CTT is reimagining all of its operations,” said Luca Lazzaron, Chief Revenue Officer, Sprinklr. “Sprinklr is excited to help CTT thrive in our new normal. Now, customer-facing teams across the company can collaborate on one platform with built-in automation and AI to efficiently deliver the best experiences.”
Additional Resources:
For more information, contact Sprinklr today.
Check out Sprinklr customer stories.
About Sprinklr
Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.