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Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

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Analyze conversations instantly & surface predictions, suggestions & alerts

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Empower agents and customers with direct access to the answers they need

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

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Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

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Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Today, Sprinklr is thrilled to announce that we’ve been working closely with Instagram to ensure our clients are able to leverage the major upgrade to the Instagram Platform API. As a result of the upgrade, Sprinklr customers can track comprehensive Instagram metrics and use them to improve their strategy, hide individual comments or disable comments altogether to reduce the risks of the comment thread spiraling into trolling territory, and better harness Instagram to connect with customers in relevant, authentic ways.

Understand Instagram Performance

Prior to this API upgrade, Instagram metrics made available to businesses on the native platform weren’t available via API for third-party solutions like Sprinklr. Now, as one of the first Instagram partners to integrate the new capabilities Sprinklr is strengthening its position as the one-stop shop for customer experience management by helping businesses keep track of all organic content performance within Sprinklr’s CXM software. Sprinklr customers will be able to create custom metrics within Sprinklr, view demographic and audience data about their customers, and track actionable metrics on all of their Instagram posts and videos including impressions, reach, comments, saves, and views.

Easily Manage Instagram Comments

Many businesses have told Instagram that toxic comments discourage them from posting on the platform. With this upgrade, Sprinklr customers can easily moderate Instagram comments by hiding them or turning comments on and off – all without leaving the Sprinklr platform. With this new feature, Instagram is maintaining its commitment to keeping the platform a safe place for businesses to express themselves and share their stories with the world.

The images below show how Sprinklr is partnering with Instagram to help brands reduce risk and improve customer relationships with organic content:

Sprinklr customers can now easily disable Instagram comments without leaving the Sprinklr platform

Sprinklr customers can now easily link business accounts in Instagram without leaving the Sprinklr platform

Instagram is an increasingly important resource for brands as they seek to create more human, intuitive customer experiences. With Instagram’s new API features, we’re excited to continue our partnership to build the future of marketing and commerce, and help brands improve the way they manage and measure customer engagement.


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