Sprinklr is the unified platform for customer-facing functions. With 33 products across 4 robust product suites and the only unified customer experience management (Unified-CXM) platform, we help the world’s biggest companies make customers happier — by leveraging the most advanced proprietary AI engine built for enterprises to become human at scale on 30+ digital and social channels.
The world’s leading digital-first, proactive customer experience solution.
Deliver digital care that’s one step ahead — across 30+ channels with Sprinklr Voice: a Contact Center as a Service (CCaaS) solution that’s powered by AI, fueled by real-time insights, and built on the world’s only unified customer experience management platform.
Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application.
Connect with your customers quickly, provide personalized 1:1 support to resolve incoming requests, and collect valuable data to inform better agent-led resolutions.
Conversational AI & Bots
Shift customers from IVR to cost-effective digital channels like web chat, SMS, email, and WhatsApp — where conversational AI bots create faster and more reliable experiences.
Contact Center Intelligence
Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume.
Contact Center Automation
Access powerful tools that let you automate contact center workflows and processes, making it easier to solve customer conversations during the first contact.
Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster.
Help agents find the right knowledge articles and reduce handle time with AI intents that surface the most relevant directly within the Agent Console — or use it on your website, mobile app, or community to offer customers quick, direct access to the right information.
A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels - social, messaging, chat, email, and voice.
Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data.
Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights.
Competitive Insights and Benchmarking
Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why.
Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback.
Discover what brings in-store customers back — or drives them away — at everything from individual locations to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face.
Reveal exactly how consumers interact with your brand and act immediately on visual intelligence (including tracking and detecting any misuse of brand logos or likeness) to power more meaningful communication across digital channels.
Media Monitoring & Analytics
Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage.
Deliver a positive experience that’s true to your brand — no matter where your customers are digitally.
Social Publishing & Engagement
Plan, publish, and manage brand content across multiple channels from a single platform —then measure and respond to customer engagement efficiently with automated workflows, intuition moderation, and engagement dashboards that can be shared across teams.
Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer.
Help agents or bots lead customers from intent to purchase — and transform social into a revenue driver — with a 1:1 chat-based commerce experience that drives product selection and evaluation with AI, integrated product catalogs, and a unified commerce connector.
Ratings & Review
Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions.
Personalize customer experiences at scale — and keep all messaging on-brand across 30+ digital channels — with dynamic asset templates, integrated listening, and unified insights that help distributed teams scale and localize content marketing campaigns.
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Campaign Planning & Content Marketing
Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance.
Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more. Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view.
Encourage employees to share and affirm your brand positioning with an advocacy site featuring exclusive content and experiences — then measure your program performance and optimize with reporting insights.
Increase ROAS against business outcomes and across siloed teams using integrations, AI, and automation that fuel collaboration, unify reporting, and manage brand risk via approval processes, structured roles, and enterprise governance.
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise.
Create and deploy custom artificial intelligence models, validate predictions of existing models, and retrain them accordingly. Build and refine all AI models with zero coding.
Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence.
Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow.
Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.
Active Data Retention
Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data.
Display transforms data and content into insightful, impactful experiences through an interactive digital signage solution for retail, DooH (digital out-of-home), stadium, broadcast TV, and command centers. Display can even be embedded on websites.
Our Live Slide™ technology helps you quickly create slides of live, real-time social and business data and content that are easily accessible for all stakeholders, empowering you to tell your story in a visually compelling way.