Popular Articles
![5 ways a Unified Calendar can improve your marketing strategy](https://images.ctfassets.net/ukazlt65o6hl/3NNjHCDiKbtKN4LKa6eokz/30dd70162f29bc0a7fe840ecce6ac71e/20220117_CXC_Blog_UnifiedCalendar_header.png?w=750&h=391&q=70&fm=png)
Pallavi Awasthi
February 4, 2022 4 min read
![B2B social selling: A perfect guide to increase sales pipeline](https://images.ctfassets.net/ukazlt65o6hl/6slGZYSi2ydmBGEBntknSm/39048604b834edcf958c9e34a5d2dd31/Blog_Banner-2.png?w=750&h=461&fl=progressive&q=70&fm=jpg)
Aishwarya Suresh
August 7, 2023 10 min read
![How to set up and run a Social Command Center using data visualization](https://images.ctfassets.net/ukazlt65o6hl/EzocgKEHLKslCK6njrOeP/6e976aae6adb08f28ee23337e72cc7a6/Blog_SocialCommandCenter_heroimage.jpg?w=1920&h=1080&fl=progressive&q=70&fm=jpg)
Justin Garrity
February 7, 2022 7 min read
![Activate your advocates for recruiting](https://images.ctfassets.net/ukazlt65o6hl/5SifzeXYiSyJuxQdMZybPj/16ddf0dc5c56729e5ae72f0c9c81183c/advocacy-for-recruiting-blog-img.png?w=1217&h=685&q=70&fm=png)
Sabina Warren
February 10, 2022 4 min read
Latest from Sprinklr
![Unveiling the Future of CX – The Balance Between AI and the Human Touch](https://images.ctfassets.net/ukazlt65o6hl/22ZPVlZvTjk0k4jCBOjnte/f12dd5f22c1e7deefd6fce7a588936cc/blog_banner_1.png?w=750&h=393&q=70&fm=png)
How can CX professionals leverage Gen AI to build better customer experiences? Learn how they can find the right balance between AI and the human touch for better CX.
Nivedita Bharathy
July 23, 2024
![Unified Vector Representation for Noisy Articles](https://images.ctfassets.net/ukazlt65o6hl/2uzY9adC1wCgLa9wd1DNZs/4dc69f1a9aa6c7a48f1e0662051666a4/AdobeStock_791871092.jpeg?w=750&h=425&fl=progressive&q=70&fm=jpg)
In this blog post, we'll outline how to deconstruct noisy content for tasks like product detection, intent detection, sentiment analysis and more.
Raghav Garg
July 22, 2024
![LinkedIn Demographics Statistics That Matter Most to Marketers in 2024](https://images.ctfassets.net/ukazlt65o6hl/2cSXMPN9Sg4yqhKMqvkvTI/cf24cae9b7ac0b7e16f426f12f51759d/Banner_Image__5_.jpeg?w=750&h=375&fl=progressive&q=70&fm=jpg)
Learn about the latest LinkedIn demographic statistics such as age, gender, location, income and career before launching your next LinkedIn ad campaign.
Ankita Singh, Jayadeep Subhashis
July 22, 2024
![Call Center Outsourcing: A Detailed Guide for 2024](https://images.ctfassets.net/ukazlt65o6hl/7wH6FugklpvfWmoYIIDxMg/d8b5bd1e22cfb33dfe554aa88eea4dbd/Banner_Image__4_.jpeg?w=750&h=414&fl=progressive&q=70&fm=jpg)
Learn everything about call center outsourcing: its definition, importance, a step-by-step guide on how to go about it and modern-day alternatives. Read more.
Bhavya Aggarwal, Jayadeep Subhashis
July 22, 2024
![Customer Onboarding: A Guide for Customer-first Companies](https://images.ctfassets.net/ukazlt65o6hl/5dCTZ0TDD556oOhHiXvMnM/92ac79aa374c5f2fe04da97422fc0fb0/Banner_Image-Customer_Onboarding.jpeg?w=750&h=422&fl=progressive&q=70&fm=jpg)
Discover all about customer onboarding: definition, types, benefits and a seven-step guide for successful customer onboarding in 2024. Learn how AI helps.
Bhavya Aggarwal, Jayadeep Subhashis
July 22, 2024
![How to Build a Social Media Content Strategy in 2024](https://images.ctfassets.net/ukazlt65o6hl/4IYbWMQLV52yKU7PHaXuDf/8f41b520c3c5cf515171bf4aebd72f9b/AdobeStock_257675395.jpeg?w=750&h=469&fl=progressive&q=70&fm=jpg)
Dominate the social media landscape with a step-by-step guide to build an effective social media content strategy that boosts engagement and grows your online presence.
Despina Singh
July 19, 2024
![3 Ways AI Can Help Scale B2B Marketing](https://images.ctfassets.net/ukazlt65o6hl/SZuHUmPry3WIt05QAnD8J/bf7a6eb0934a8be422b6a05a901fc68a/05._Transform_B2B_Marketing_-_Pam_Didner_3x.jpg?w=750&h=375&fl=progressive&q=70&fm=jpg)
This blog covers 3 foolproof ways to maximize your AI tools and scale your B2B marketing efforts — beyond just content creation and image generation.
Pam Didner
July 18, 2024
![How to Use AI for Effective Demand Generation Outreach](https://images.ctfassets.net/ukazlt65o6hl/7KszCsMQOQqZ1nKrw43lKc/48124c613d7396d4454fbf180273b35d/04._Drive_Demand_with_AI_-_Pam_Didner_3x.jpg?w=750&h=375&fl=progressive&q=70&fm=jpg)
Read this blog to learn how to leverage AI for quickly launching demand generation initiatives that reach new audiences and markets.
Pam Didner
July 17, 2024
![Navigating the Age of Outrage: How Generative AI Is Transforming Crisis Management](https://images.ctfassets.net/ukazlt65o6hl/3R1HL2pQrVeHYliPbY285I/544fca29f6f353b73b5c52d48df2b4b7/01b._Crisis_Control_with_Gen_AI_-_Christopher_S._Penn_-_02_3x.jpg?w=750&h=375&fl=progressive&q=70&fm=jpg)
![The Role of Generative AI in Social Media Customer Service](https://images.ctfassets.net/ukazlt65o6hl/Wm7zlWLKPa12Bw1bVQMWe/cdac6a7eeb4a2d1447a20ebbc9fe7f16/AI_Powered_Social_Media_-_Ilenia_Vidili_-_1.png?w=800&h=400&q=70&fm=png)
From switchboards to AI, customer service has evolved. Discover how generative AI on social media is transforming customer interactions and boosting satisfaction.
Ilenia Vidili
July 17, 2024
![10 Important Call Center KPIs to Monitor](https://images.ctfassets.net/ukazlt65o6hl/PEHgowNn76Jkpny51EF9K/7edec7206ef21ac06e0fd50736ca0b3f/call_center_KPIs_featured.jpg?w=750&h=497&fl=progressive&q=70&fm=jpg)
Discover the top 10 call center key performance indicators (KPIs) and methods to calculate them to help drive success and improve customer service.
Aksheeta Tyagi
July 16, 2024
![Top 11 Live Chat Best Practices for 2024 (& What to Avoid)](https://images.ctfassets.net/ukazlt65o6hl/7plV4CC9OkXN0hVuX2OhFk/c91c83cc94806bb75260be997d069532/Featured_image_of_live_chat_best_practices.jpeg?w=750&h=318&fl=progressive&q=70&fm=jpg)
Live chat best practices are important to have impactful conversations with customers and earn their loyalty. Here are 10 actionable practices with examples.
Aashika Suresh
July 15, 2024