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How to improve the Net Promoter Score of your brand
Social Engagement & Sales
How to improve the Net Promoter Score of your brand

9 ways you can improve your NPS — 1. Improve productivity 2. Encourage customer recommendations 3. Create feedback culture 4. Improve first response time 5. Immediate follow ups 6. Provide self-help options 7. Improve your brand responsiveness rate

Sprinklr Team
July 4, 2022

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A day in the life of a Gen Z Support Agent in 2022
Customer Care
A day in the life of a Gen Z Support Agent in 2022

What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.

Sprinklr Team
July 1, 2022

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Influencer marketing strategy: a comprehensive guide
Social Engagement & Sales
Influencer marketing strategy: a comprehensive guide

Learn about influencer marketing, different types of influencers, and how to create a successful influencer marketing strategy.

Sprinklr Team
July 1, 2022

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How to ensure contact center compliance by monitoring agent-customer interactions
Customer Care
How to ensure contact center compliance by monitoring agent-customer interactions

Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.

Sprinklr Team
June 20, 2022

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Tips to improve your contact center’s First Call Resolution
Customer Care
Tips to improve your contact center’s First Call Resolution

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

Sprinklr Team
June 17, 2022

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How to reduce customer churn by providing omnichannel support
Customer Care
How to reduce customer churn by providing omnichannel support

Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.

Sprinklr Team
June 3, 2022

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BWT Alpine F1® Team and Sprinklr: creating the perfect fan engagement vehicle
Unified-CXM
BWT Alpine F1® Team and Sprinklr: creating the perfect fan engagement vehicle

BWT Alpine F1 Team taps Sprinklr to build a “digital vehicle,” a unified platform that will connect deeply and in real-time with fans in five key areas. Learn more.

Sprinklr Team
March 9, 2022

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Brand Bowl 2022: who had the best Super Bowl ad?
Platform & Technology
Brand Bowl 2022: who had the best Super Bowl ad?

One of the most highly contested seasons in brand advertising and consumer engagement is just heating up — who scored big this year at the Brand Bowl?

Sprinklr Team
February 14, 2022

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Benchmarking your way from information to action with competitive insights
Research & Insights
Benchmarking your way from information to action with competitive insights

Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.

Sprinklr Team
November 11, 2021

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3 effective ways to improve customer engagement on social media
Social Engagement & Sales
3 effective ways to improve customer engagement on social media

How can social media and digital marketing teams engage customers effectively? Be human. Learn 3 ways to improve your customer engagement strategy.

Sprinklr Team
November 4, 2021

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4 ways to maximize social listening and propel your brand with trend analysis
Research & Insights
4 ways to maximize social listening and propel your brand with trend analysis

Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.

Sprinklr Team
November 3, 2021

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How social insights get your brand into the Halloween spirit
Research & Insights
How social insights get your brand into the Halloween spirit

From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.

Sprinklr Team
October 31, 2021

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