![Instagram Marketing: A Complete Guide for 2024](https://images.ctfassets.net/ukazlt65o6hl/1fNSgvxO3aLNItd6kaSHi4/0cd0931f779a6edc46b1c81df6d6eeaf/Banner_image.jpeg?w=750&h=508&fl=progressive&q=70&fm=jpg)
Learn how your brand can elevate its social media presence and sales in 2024 through Instagram marketing.
Sprinklr Team, Nivanya M.
June 14, 2024
![Sprinklr CXM Platform Receives FedRAMP Authority to Operate (ATO)](https://images.ctfassets.net/ukazlt65o6hl/3UWmYb97IMfozPcWe4AeHZ/4ff8586167a3b40a9d9fe9f484f1bfaa/Group_4.png?w=750&h=422&q=70&fm=png)
Sprinklr platform will help federal agencies modernize services and meet citizens where they are across all social media, voice, and digital channels.
Sprinklr Team
May 29, 2024
![Reduce Costs and Agent Workload with Self-Service Portals](https://images.ctfassets.net/ukazlt65o6hl/6un75QHorL4v6S0aRfNPLK/04a0082a9c6915811adff5a4d4e1e734/Blog_1_Header_Image.png?w=1920&h=1080&q=70&fm=png)
Self-service tools – a transformative player in both customer support and internal operations that yields substantial gains in the form of reduced support costs and contact volumes.
Sprinklr Team
May 20, 2024
![Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat](https://images.ctfassets.net/ukazlt65o6hl/4xhJ95xggrYUqGVU6vxdnG/af28d2136f2c0049a87d38411be84d6d/Blog_2_Header_Image.png?w=1919&h=1080&q=70&fm=png)
Average handle time or AHT refers to the time taken by a contact center agent to respond to a query from the moment it is assigned until it is resolved.
Sprinklr Team
May 15, 2024
![7 Creative Tinder Marketing Campaigns to Inspire Your Marketing Strategy](https://images.ctfassets.net/ukazlt65o6hl/6EyLBKaVifWigC53YQwuCe/1f27d5d916c02f032854a839d1636c9f/tinder-marketing-hero-image.jpg?w=735&h=395&fl=progressive&q=70&fm=jpg)
Tinder, the dating app that made “swipe right” and “swipe left” part of our everyday verbiage, is winning the hearts of users and advertisers alike. The app’s user base of 50 million, 85% of which are between the ages of 18 and 34, has caught the attenti…
Sprinklr Team, Aishwarya Suresh
May 7, 2024
![Average Customer Retention Rate by Industry](https://images.ctfassets.net/ukazlt65o6hl/6LJgRMFPKOqKVQJwHTydfq/33d5223db6effda20d311c13d5f253c9/average-customer-retention-blog-banner.jpeg?w=750&h=408&fl=progressive&q=70&fm=jpg)
Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.
Sprinklr Team
February 2, 2024
![Shannon Truax’s journey from high school English teacher to social media SVP at M&T Bank](https://images.ctfassets.net/ukazlt65o6hl/1tMBVYZYMQV0uV0LmAJVys/c09f6b67cf45b83d32d48b5909f49146/Hero2_Shannon_Truax.png?w=1170&h=1170&fl=progressive&q=70&fm=jpg)
Follow Shannon Truax's journey from high school English teacher to head of social media at M&T Bank.
Sprinklr Team
December 29, 2023
![11 Advanced Social Media Tips for Marketers](https://images.ctfassets.net/ukazlt65o6hl/2ns9Yog4sk76NA3uilUeqw/61188de9af0c1aa435d8738e5ce82572/11_actionable.png?w=750&h=530&fl=progressive&q=70&fm=jpg)
Boost your brand's online presence with these 11 actionable social media tips that are designed to enhance engagement.
Sprinklr Team
November 8, 2023
![How to manage contact center operations](https://images.ctfassets.net/ukazlt65o6hl/Emt6qBwKizRpIYon1TLxL/f8fb333edd6af81c334a6ce325b32fef/How_to_manage_contact_center_operations_FEATURED.png?w=750&h=310&fl=progressive&q=70&fm=jpg)
Understand the basics of contact center operations – what it is and how the right CCaaS partner can streamline your service operations. Read more here.
Sprinklr Team
October 16, 2023
![Your ultimate guide to building customer loyalty in 10 easy ways](https://images.ctfassets.net/ukazlt65o6hl/60Tel5PG9Do6qzaKy0fMbu/eb305e5d3e1da783e8bf8068bf986540/guide-to-building-customer-loyalty-banner.jpg?w=750&h=421&fl=progressive&q=70&fm=jpg)
Building customer loyalty can transform your business and take you miles ahead of the competition. Here are 10 ways to start fostering customer loyalty now.
Sprinklr Team
October 16, 2023
![Customer service analytics – A comprehensive guide](https://images.ctfassets.net/ukazlt65o6hl/5AZQvH7K9gLm5YXFCy5vBY/c921b82c8add3a5a8cc8d206a9f2c6fb/customer-service-analytics-types-and-top-metrics-banner.png?w=750&h=468&fl=progressive&q=70&fm=jpg)
Customer service analytics evaluates the quality of your customer support to enable competitive benchmarking and continuous improvement for boosting CSAT.
Sprinklr Team
October 16, 2023
Inbound vs. outbound call centers is a decision that depends on your business goals, industry, budget and more. Learn and make an informed choice.
Sprinklr Team
October 16, 2023