Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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Sprinklr Team

3 effective ways to improve customer engagement on social media
Social Engagement & Sales
3 effective ways to improve customer engagement on social media

How can social media and digital marketing teams engage customers effectively? Be human. Learn 3 ways to improve your customer engagement strategy.

Sprinklr Team
November 4, 2021  •   min read

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AI-powered insights to competitive benchmarking: features you need in your social listening tool
Research & Insights
AI-powered insights to competitive benchmarking: features you need in your social listening tool

Learn about the must-have features to look for while choosing a social listening tool, including AI-powered insights and competitive benchmarking.

Sprinklr Team
September 9, 2021  •   min read

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5 must-have features in your social selling platform
Social Engagement & Sales
5 must-have features in your social selling platform

These social selling platform features will help your sales teams grow their networks, find prospective clients, nurture relationships, and generate leads.

Sprinklr Team
August 24, 2021  •   min read

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3 smart ways financial services brands can use social media selling to boost business
Social Engagement & Sales
3 smart ways financial services brands can use social media selling to boost business

The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and small. This transformation has particularly impacted financial institutions for several reasons: a highly dis…

Sprinklr Team
August 12, 2021  •   min read

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Turn high-performing service agents into a guide for others with smart AI and automation
Unified-CXM
Turn high-performing service agents into a guide for others with smart AI and automation

It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …

Sprinklr Team
August 10, 2021  •   min read

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Build a unified, strategic vision with powerful omni-channel marketing
Marketing & Advertising
Build a unified, strategic vision with powerful omni-channel marketing

One-size-fits-all marketing is no longer enough. We live in a fast-paced world, one dominated by the proliferation of social media and other digital channels that constantly compete for our time, attention, and business. Your customers are no longer in o…

Sprinklr Team
August 6, 2021  •   min read

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Are you getting the most out of your product insights? Here are 19 use cases.
Unified-CXM
Are you getting the most out of your product insights? Here are 19 use cases.

Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …

Sprinklr Team
July 29, 2021  •   min read

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Tokyo 2020: Your Olympic guide to social gold
Research & Insights
Tokyo 2020: Your Olympic guide to social gold

After a year-long delay and amid the ongoing global COVID-19 pandemic, the Tokyo Summer Olympics will be well underway by the time you read this, where the greatest athletes from across the globe will compete on the world stage for medals, glory, and the…

Sprinklr Team
July 23, 2021  •   min read

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How to build a customer-centric product strategy using real-time product insights
Research & Insights
How to build a customer-centric product strategy using real-time product insights

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile,…

Sprinklr Team
July 22, 2021  •   min read

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How Conversational AI helps brands be human@scale
Customer Care
How Conversational AI helps brands be human@scale

The velocity of digital messages is insane Every digital channel you offer for customer service is a doorway to helping an essential segment of your customers, but it’s also the source of massive amounts of new messages. Agents are expensive to hire and …

Sprinklr Team
July 20, 2021  •   min read

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Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT
Culture & Talent
Sprinklr named to IDG Insider Pro and Computerworld’s 2021 list of 100 Best Places to Work in IT

Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT! We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow …

Sprinklr Team
July 12, 2021  •   min read

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How to evaluate a distributed marketing platform
Marketing & Advertising
How to evaluate a distributed marketing platform

When people think about a business’ structure, they often think about a centralized model with linear reporting and clearly defined departments, all under one roof. But for many large, enterprise-scale businesses, this is rarely true. More often, there a…

Sprinklr Team
May 25, 2021  •   min read

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