Learn the 8 simple steps to post on all channels simultaneously using a social media management tool and manually, without overwhelming your teams.
Aishwarya Suresh, Sprinklr Team
March 18, 2024
Explore seven practical tips to elevate your social media promotion strategy, driving engagement and amplifying your brand's online visibility.
Aishwarya Suresh, Sprinklr Team
March 18, 2024
Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.
Sprinklr Team
February 2, 2024
AI and automation look set to be the dominant contact center trends that every business should invest in 2024 to stay relevant and competitive. Read more here.
Sprinklr Team
January 31, 2024
Follow Shannon Truax's journey from high school English teacher to head of social media at M&T Bank.
Sprinklr Team
December 29, 2023
Boost your brand's online presence with these 11 actionable social media tips that are designed to enhance engagement.
Sprinklr Team
November 8, 2023
Understand the basics of contact center operations – what it is and how the right CCaaS partner can streamline your service operations. Read more here.
Sprinklr Team
October 16, 2023
Building customer loyalty can transform your business and take you miles ahead of the competition. Here are 10 ways to start fostering customer loyalty now.
Sprinklr Team
October 16, 2023
Customer service analytics evaluates the quality of your customer support to enable competitive benchmarking and continuous improvement for boosting CSAT.
Sprinklr Team
October 16, 2023
Call center burnout is a chronic occupational stress call center professionals face due to poor work-life balance. Here's how to identify and control it.
Sprinklr Team
October 16, 2023
Inbound vs. outbound call centers is a decision that depends on your business goals, industry, budget and more. Learn and make an informed choice.
Sprinklr Team
October 16, 2023
Learn how to handle customer complaints skillfully by leveraging these five actionable tips and real-life examples from customer support agents and supervisors.
Sprinklr Team
September 21, 2023