9 ways you can improve your NPS — 1. Improve productivity 2. Encourage customer recommendations 3. Create feedback culture 4. Improve first response time 5. Immediate follow ups 6. Provide self-help options 7. Improve your brand responsiveness rate

What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.

Learn about influencer marketing, different types of influencers, and how to create a successful influencer marketing strategy.

Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.

BWT Alpine F1 Team taps Sprinklr to build a “digital vehicle,” a unified platform that will connect deeply and in real-time with fans in five key areas. Learn more.

One of the most highly contested seasons in brand advertising and consumer engagement is just heating up — who scored big this year at the Brand Bowl?

Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.

How can social media and digital marketing teams engage customers effectively? Be human. Learn 3 ways to improve your customer engagement strategy.

Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.

From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.