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Call center agent performance metrics indicate the speed at which your agents respond and the precision with which you expect them to answer. Read more.
Sprinklr Team
September 18, 2023

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.
Sprinklr Team
September 15, 2023
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Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.
Sprinklr Team
September 14, 2023

Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.
Sprinklr Team
August 29, 2023

Explore the latest social media terms and definitions. Learn the correct social media terms to use social media effectively for your brand.
Sprinklr Team
August 23, 2023

Unlock the secrets of measuring social media marketing effectiveness. Discover proven strategies for tracking ROI and optimizing your campaigns.
Sprinklr Team
August 22, 2023

Discover the call center productivity metrics to measure agent performance which will help improve efficiency and provide quality customer service.
Sprinklr Team
August 11, 2023

AI and automation look set to be the dominant contact center trends that every business should invest in 2023 to stay relevant and competitive. Read more here.
Sprinklr Team
August 11, 2023

Learn about 7 interesting customer service scenarios that might look difficult to tackle. Read proven strategies and sample scripts to handle these scenarios effectively.
Sprinklr Team
August 4, 2023

Do you want to explore customer interaction analytics for your business? Learn about its importance, implementation and data-driven benefits.
Sprinklr Team
August 3, 2023

Social monitoring and social listening – often conflated – have their differences. Here's an overview of the two concepts, with tips for using both tools.
Sprinklr Team
July 31, 2023

There are some features of helpdesk software that are non-negotiable if you are aiming to simplify your customer support operations and cut support costs.
Sprinklr Team
July 31, 2023