Responsible Disclosure

Sprinklr’s Vulnerability Disclosure Program

The Submission Process

If you believe you have found a vulnerability, immediately create a submission through our Hackerone platform. You can submit a bug through hackerone.

You will be recognized for your efforts if you were the first to report a valid vulnerability as per the rules of the vulnerability disclosure program.

Guidelines for Responsible Disclosure

All the security researchers should strictly follow the guidelines given below:

  • Security research should be performed within the scope defined below.
  • While performing the research there should not be any disruption of systems, privacy violations and degradation to user experience.
  • The identified communication channels are the “submit” URL link or the “submission form” for submitting a vulnerability.
  • DO NOT report a security vulnerability to any other Sprinklr’s partner, client, employee and email.
  • Security vulnerability found in Sprinklr’s APIs utilized on our partner and customer website also fall under this responsible disclosure program.
  • DDoS attacks DO NOT qualify under this program and website should not be tested against such attacks.
  • Information about the vulnerability should not be disclosed publicly.
  • Information about finding a vulnerability also should not be disclosed publicly.
  • The researcher should not put the screenshots, videos, screen grabs or any other sensitive information regarding the vulnerability on any external websites like Imgur, Vimeo, YouTube, Dropbox, etc.
  • Violation of the stated policy (both general guidelines and program policy) can result in enforcement of necessary legal actions.

When reporting vulnerabilities, please consider (1) attack scenario / exploitability, and (2) security impact of the bug. The following issues are considered out of scope:

  • Clickjacking on pages with no sensitive actions
  • UI and UX bugs and spelling mistakes
  • Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions
  • Attacks requiring MITM or physical access to a user’s device
  • Previously known vulnerable libraries without a working Proof of Concept
  • Comma Separated Values (CSV) injection without demonstrating a vulnerability
  • Missing best practices in SSL/TLS configuration
  • Any activity that could lead to the disruption of our service (DoS)
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
  • Rate limiting or bruteforce issues on non-authentication endpoints
  • Missing best practices in Content Security Policy
  • HttpOnly or Secure flags on cookies
  • Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc)
  • Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
  • Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g. stack traces, application or server errors)
  • Public Zero-day vulnerabilities that have had an official patch for less than 1 month will be awarded on a case by case basis
  • Tabnabbing
  • Open redirect – unless an additional security impact can be demonstrated
  • Issues that require unlikely user interaction
  • Vulnerabilities relying highly on social engineering aspect
  • Username enumeration
  • Vulnerabilities relying on the existence of plugins such as Flash
  • Security headers/attributes missing such as, but not limited to “content-type-options”, “X-XSS-Protection”
  • CAPTCHAs missing as a Security protection mechanism
  • Use of a known-vulnerable library without proof of exploitability;
  • Vulnerabilities in third-party software, libraries and code
  • Self-type Cross Site Scripting / Self-XSS
  • Cache Poisoning
  • Vulnerabilities on sites hosted by third parties unless they lead to a vulnerability on the main website
  • Vulnerabilities contingent on physical attack, social engineering, spamming, DDOS attacks, etc